ALI IDRIS
Customer Service/ Sales Representative
Mississauga
Summary
Dedicated and vigilant security guard with a year of experience ensuring safety and security. Skilled in access control, patrolling, and promptly addressing incidents to protect people and property. Dynamic sales representative with proven success in door-to-door and customer service sales. Proficient in diverse sales techniques, negotiation, and order processing. Experienced in lifting heavy loads and physical work. Qualified and experienced in the construction and roofing industry. Effective in customer assistance, money handling, and customer service. Strong communicator showcased by part-time role as a server.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Security Guard
Paladin Security Group
06.2024 - 11.2024
- Operated and maintained surveillance systems, including CCTV, to oversee premises effectively.
- Responded promptly and professionally to alarms, emergencies, and incidents, coordinating with law enforcement or emergency services as required.
- Conducted routine inspections of buildings and grounds to identify potential safety hazards and ensure compliance with safety regulations.
- Prepared detailed and accurate incident and activity reports for management review.
- Assisted visitors and employees with inquiries while maintaining a professional and customer-focused demeanor.
- Ensured strict adherence to security protocols and safety procedures during all shifts.
Part-Time Event Security Guard
MSLE
06.2024 - 12.2024
- Conducted bag checks, identification verification, and alcohol enforcement in adherence to MLSE policies.
- Responded to and evaluated incidents, ensuring timely resolution and proper follow-up.
- Assisted in emergency situations, including evacuations and first-aid support when required.
- Communicated effectively and diplomatically with fans and co-workers to maintain a positive event environment.
- Provided informed responses to service-related inquiries, enhancing guest experience.
- Supported crowd management and access control to maintain a safe and secure environment.
Roofer
Pollard Enterprises Ltd
05.2023 - 12.2023
- Installed, repaired, and maintained roofing systems per industry standards.
- Inspected roofs to identify damage and necessary repairs.
- Utilized various materials, including shingles, metal, and flat roofing systems.
- Operated and maintained roofing tools and equipment safely.
- Worked with team members to complete projects on time and within budget.
- Communicated with clients to provide updates and address concerns.
- Followed safety protocols to prevent accidents and injuries.
Sales Representative
Go Sales (TELUS)
4 2022 - 8 2022
- Worked Door-to-Door using a variety of sales skills and tactics
- Communicated with customers in order to meet their needs
- Processed orders and checked up on completion
- Handled multiple negotiations and discussions with customers.
Warehouse Worker
Toro Aluminum
05.2022 - 10.2022
- Used welding gun to weld materials together
- Lifted heavy window and door frames within the workplace
- Used saws and knives to shape different windows and doors
- Sorted different window frames and manufacturing materials
- Worked at a fast pace to complete workload and team goals
Construction Labourer
Copp's Buildall
11.2021 - 03.2022
- Moved drywall into multiple apartment buildings and houses
- Worked set up shipments of materials at warehouses
- Heavy lifting of various warehouse product.
Customer Service Sales Representative
Walmart
03.2021 - 09.2021
- Assisted customers is finding merchandise and products
- Handled customers' money at register and carried out their returns
- Organized various food items into separate areas
- Carried out online orders and curbside pickup
- Managed over 50 customer calls per day
Employee
Arbor Garden Center
04.2020 - 01.2021
- Maintained the quality of various plants around the workplace
- Heavy lifting of plants from one area of farm to another
- Worked at the register to handle customer payments and concerns
- Assisted customers in locating products.
Event Planner
Volunteering Mississauga
04.2018 - 02.2020
- Organized and planned multiple annual events
- Raised money and worked to set up different fundraisers
- Supervised events and volunteers at times.
Part-Time Crew Member And Server
Nando's
05.2017 - 10.2018
- Responsible for cooking/serving food as well as cleaning and maintaining the work environment
- Communication with various types of customers and handled register at times.
Education
High School Diploma -
John Fraser Secondary School
Mississauga, ON 01.2017 - 06.2021
BBA - Management And Organizational Stuies
Western University
London, ON 05.2001 -
Skills
Customer Service
Sales Development
Quick learner
Heavy Lifting
Sales Closing
Customer Retention
Excellent Communicator
Well Organized
Self Motivated
Punctual
Responsible
Bilingual English and Arabic
Efficient
Physical Fitness
CCTV surveillance
Situational Awareness
Dependable
Sales development
Accomplishments
- Gold Medal and MVP at Northern Kings Basketball Tournament 2017
- Multiple Honor roll awards throughout 2016-2020
- Academic Math Award 2018
- Member of Fitness Club at John Fraser Secondary School 2019
- Multiple Basketball and Soccer Awards throughout 2016-2020
Certification
Security Guard License
Timeline
Security Guard
Paladin Security Group
06.2024 - 11.2024
Part-Time Event Security Guard
MSLE
06.2024 - 12.2024
Security Guard License
05-2024
Emergency First Aid & CPR/AED level C (BL)
09-2023
Roofer
Pollard Enterprises Ltd
05.2023 - 12.2023
Warehouse Worker
Toro Aluminum
05.2022 - 10.2022
G2 Driver's License
04-2022
Construction Labourer
Copp's Buildall
11.2021 - 03.2022
Customer Service Sales Representative
Walmart
03.2021 - 09.2021
Employee
Arbor Garden Center
04.2020 - 01.2021
Event Planner
Volunteering Mississauga
04.2018 - 02.2020
Part-Time Crew Member And Server
Nando's
05.2017 - 10.2018
High School Diploma -
John Fraser Secondary School
01.2017 - 06.2021
BBA - Management And Organizational Stuies
Western University
05.2001 -
Sales Representative
Go Sales (TELUS)
4 2022 - 8 2022
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