Amirali Heidary
North Vancouver,BC
Summary
Outgoing grocery clerk with several years of experience in fast-paced, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail grocery operations and diverse functions of front-end employee roles. Interested in learning new techniques and meet different types of challenges and customers.
Overview
4
4
years of professional experience
Work History
Grocery Clerk
City market
West Vancouver , BC
08.2023 - Current
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Organized backroom storage areas according to company standards.
- Provided assistance with loading groceries into customer vehicles upon request.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Assisted in training new employees on store procedures and policies.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
Cook and Customer Service Associate
Mr.Pretzels
West Vancouver , BC
08.2021 - 11.2022
- Ordered supplies as needed for the kitchen.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Organized storage areas for efficient usage of space.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Supervised and trained kitchen staff on proper preparation techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
BBA - Business Administration
Capilano University
North Vancouver, None06-2026
High School Diploma -
West Vancouver Secondary School
West Vancouver , BC06-2024
Skills
- Customer service
- Sales techniques
- Inventory management
- Financial analysis
- Employee training
- Team collaboration
- Effective communication
- Problem solving
- Retail sales
- Attention to detail
- Willingness to learn
- English and Farsi fluency
- Flexible schedule
- Customer service-focused
- Checkout assistance
- Fluent in 2 languages
Languages
English
First Language
Persian
Proficient (C2)
C2
Affiliations
- Love going to the gym
- Enjoy playing soccer
- Love doing mechanical work on my own car and my friends and families cars when they need my help
References
References available upon request.
Timeline
Grocery Clerk
City market
08.2023 - Current
Cook and Customer Service Associate
Mr.Pretzels
08.2021 - 11.2022
BBA - Business Administration
Capilano University
High School Diploma -
West Vancouver Secondary School