Ali Hassan
Toronto,ON
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Supervisor of Operations
Tim Hortons
09.2021 - Current
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
Post-Degree Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
Post-Degree Certificate - Quality Assurance - Manufacturing And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
Bachelor of Science - Mechanical Engineering
University of Central Punjab
Lahore, Pakistan 12.2019
High School Diploma -
Punjab College of Commerce
Wazirabad, Pakistan06.2015
Skills
- Maintenance Oversight
- Facilities Inspection
- Program Planning
- Staff Evaluation
- Team Development
- Regulatory Compliance
- Multidisciplinary Collaboration
- Problem-Solving
- Customer Relationship Management (CRM)
- Report Generation
- Process Improvements
- Vendor Sourcing
- Cross-Functional Communication
- Work Flow Planning
Languages
English
Native or Bilingual
Timeline
Supervisor of Operations
Tim Hortons
09.2021 - Current
Post-Degree Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Quality Assurance - Manufacturing And Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering
University of Central Punjab
High School Diploma -
Punjab College of Commerce
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