ALI HAIDER
Toronto,ON
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Hampton Inn By Hilton
01.2021 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Night Auditor
Comfort Inn & Suites
08.2019 - 12.2020
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Tutor
Math Master Tutoring (Personal Company)
02.2019 - 09.2020
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Education
Diploma - Social Services
Loyalist College of Applied Arts And Technology
Belleville, ON12.2023
Skills
- Inbound Call Management
- Administrative Skills
- Correspondence Management
- Documentation and Recordkeeping
- Conflict Management
- Hospitality Services
Timeline
Front Desk Assistant
Hampton Inn By Hilton
01.2021 - 12.2023
Night Auditor
Comfort Inn & Suites
08.2019 - 12.2020
Tutor
Math Master Tutoring (Personal Company)
02.2019 - 09.2020
Diploma - Social Services
Loyalist College of Applied Arts And Technology
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