Ali Haidar

● Led inventory and distribution operations to ensure product availability, timely order fulfillment, and effective customer delivery requirements.

● Oversaw daily inventory and distribution activities, aligning operational priorities with customer service and business needs.

● Drive inventory accuracy through physical counts, cycle counts, reconciliation, variance investigation, and corrective actions.

● Lead and support operational teams by establishing priorities, maintaining accountability, and reinforcing performance standards.

● Monitor operational performance and identify opportunities to improve productivity, accuracy, workflow, and service levels.

● Coordinate with internal departments, suppliers, carriers, and other stakeholders to resolve operational issues and shipment exceptions.

● Strengthened inventory and distribution processes by implementing improved controls, enhancing communication, and standardizing workflows.

● Support management decision-making through operational reporting, analysis, and identification of performance trends.

● Proactively address service issues and operational bottlenecks to maintain efficient product flow and customer satisfaction.

● Managed daily logistics activities supporting customer orders, transportation coordination, inventory movement, and distribution requirements.

● Coordinated with customers, suppliers, carriers, warehouse teams, and internal stakeholders to enhance execution of logistics activities.

● Monitored shipments, delivery requirements, exceptions, and operational priorities to ensure timely resolutions of issues.

● Supported inventory planning, order fulfillment, transportation execution, and day-to-day logistics decision-making.

● Identified operational gaps and implemented process improvements to enhance efficiency and service quality.

● Managed customer and operational escalations while maintaining effective stakeholder relationships.

● Successfully progressed into the Inventory & Distribution Manager position within months of joining the organization.

● Led a team of 8 Customer Service Representatives supporting major customer accounts across inbound, outbound, inventory, and distribution operations.

● Managed end-to-end customer service activities including order processing, fulfillment coordination, inventory inquiries, exceptions, and escalations.

● Partnered closely with warehouse and operations teams to ensure accurate and timely execution of customer requirements.

● Monitored customer service and operational KPIs to identify performance gaps and facilitate continuous improvement initiatives.

● Managed customer escalations and complex operational issues, fostering strong relationships with key stakeholders to ensure effective resolutions.

● Used SAP, Oracle, and Manhattan to support order processing, inventory coordination, and logistics execution.

● Supported billing and collections reporting through Jaggaer and SAP.

● Coordinated inventory counts and reconciliation activities to improve inventory accuracy and operational visibility.

● Strengthened communication and collaboration between customers, warehouse operations, transportation partners, and internal teams to enhance service delivery.

● Directed North American cargo claims operations, overseeing claims from initial notification through investigation, resolution, and closure.

● Coordinated claims activities among customers, operations teams, carriers, insurers, and internal stakeholders to ensure efficient claims processing.

● Investigated cargo loss, damage, and service-related claims by reviewing documentation, evidence, liability, and settlement requirements.

● Monitored claims activity to identify trends and risks, providing insights for process improvements to enhance claims management.

● Identified recurring operational issues and partnered with business teams to address root causes and reduce future claims exposure.

● Managed sensitive customer escalations, ensuring resolution aligned with customer satisfaction and operational requirements while mitigating company risk.

● Coordinated with LATAM teams on cross-border and international claims matters.

● Provided guidance to stakeholders on claims procedures, documentation, investigation, and resolution.

● Facilitated global ocean-shipping operations and enhanced customer service activities across international markets.

● Coordinated bookings, shipment documentation, and cargo movement to streamline schedules and meet operational requirements.

● Managed shipment exceptions and worked with customers, terminals, carriers, and internal teams to resolve the issues.

● Monitored shipment status and proactively communicated delays, changes, and operational developments.

● Supported customers with bookings, documentation, shipment visibility, and operational inquiries.

● Coordinated cross-functional activities to maintain service levels and ensure smooth shipment execution.

● Identified and implemented strategies to enhance shipment visibility, optimize operational workflows, and elevate customer experience.

● Built strong expertise in international ocean transportation and end-to-end shipping operations.

● Coordinated logistics and operational activities supporting customers and international shipments.

● Managed shipment follow-up, documentation, scheduling, and communication to ensure timely delivery and compliance.

● Coordinated with customers, suppliers, carriers, and internal stakeholders to ensure efficient shipment execution.

● Monitored shipment progress and resolved delays, exceptions, and service issues to uphold customer satisfaction.

● Supported logistics planning and day-to-day operational decision-making.

● Maintained accurate operational records and ensured timely communication throughout the shipment lifecycle.

● Contributed to process improvements that enhanced operational efficiency and elevated the customer service experience.

● Facilitated global ocean-shipping operations and customer service across international markets to enhance customer satisfaction.

● Managed customer bookings, shipment documentation, schedules, and operational requirements.

● Coordinated with customers, terminals, carriers, and internal teams to streamline shipment execution and improve communication.

● Resolved customer inquiries and shipping issues, ensuring adherence to service standards and enhancing customer experience.

● Monitored shipment status and proactively managed operational exceptions.

● Supported end-to-end shipment coordination from booking through delivery.

● Developed expertise in global shipping, customer operations, stakeholder management, and logistics processes.