Ali Garcia Bautista
Corona
Summary
CompTIA A+ certified IT Support professional with hands-on experience in technical coordination and HIPAA-compliant data management. Proven ability to troubleshoot Windows OS issues, manage user permissions, and maintain security protocols in remote environments. Currently pursuing a B.S. in Cybersecurity to further technical expertise in systems protection and incident response.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Project Coordinator
Datafied
06.2022 - Current
- Act as the primary point of contact for system-related issues, troubleshooting and escalating incidents to senior technical stakeholders.
- Coordinate technical and operational tasks across distributed teams using structured workflows.
- Maintain accurate project and system documentation to ensure operational consistency and regulatory compliance.
- Support users by clarifying technical requirements, troubleshooting process changes, and communicating system timelines.
- Identify and resolve process inefficiencies to improve internal technical workflows.
- Coordinated project timelines and deliverables, ensuring alignment with stakeholder expectations.
- Facilitated communication among cross-functional teams to streamline project workflows.
Medical Records Retrieval Specialist
Datafied
09.2021 - 05.2022
- Managed sensitive electronic records within HIPAA-compliant systems, ensuring strict adherence to privacy and security protocols.
- Validated and entered data across internal databases with high attention to accuracy and data security.
- Troubleshot and resolved access and authorization issues through communication with external organizations.
- Documented technical retrieval issues and resolutions for audit and compliance purposes.
- Coordinated retrieval of medical records from various healthcare facilities to ensure timely access for patient care.
- Implemented efficient tracking systems for medical record requests, enhancing accuracy and reducing retrieval time.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City04-2027
Skills
- Systems & Troubleshooting: Windows OS, user accounts/permissions management, hardware & peripheral support (desktops, laptops, printers)
- Networking Fundamentals: Understanding of TCP/IP, DNS, and DHCP
- Security & Compliance: HIPAA compliance, data privacy, access control, and incident reporting/escalation
- IT Operations: Ticket-based workflows, remote support tools, and SOP/technical documentation creation
- Productivity Suites: Microsoft 365, Google Workspace, and remote collaboration platforms
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Project management
- Documentation management
Certification
- CompTIA A+ (Active)
- Google Cybersecurity Professional Certificate
- Certificate in Medical Billing and Coding | Trident University International
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote Project Coordinator
Datafied
06.2022 - Current
Medical Records Retrieval Specialist
Datafied
09.2021 - 05.2022
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University