Ali Fakih
Sherbrooke,Quebec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Cook
Restaurant Rima
02.2022 - 01.2023
- Preparing everything around the restaurant from when I arrive till I have to close
- Making the sandwiches / plating / handling orders
- Memorize 20+ menu items and potential allergies in each dish
- Dealing with customers and taking in custom orders to the liking of each customer
- Closing the restaurant (Cleaning the front, cleaning the kitchen, washing the dishes, mopping the floor, dealing with leftovers and closing up).
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Assistant Manager
Pastellerie Tamara
04.2021 - 01.2022
- Assisting in the Office with anything I am required to do such as: Helping with organizing.
- Using Microsoft Excel.
- Delegating employees around the Pastellerie.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Assistant Pastry Chef
Pastellerie Tamara
03.2020 - 03.2021
- Assisting the Pastry chef with everything he requires from frosting to actually baking pastry for him
- Learned while working and at the end was able to bake multiple pastry types.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Assisted head pastry chef in developing new recipes for seasonal menus, resulting in increased sales.
Cashier/Customer Service
Pastellerie Tamara
04.2019 - 02.2020
- Taking care of the front (Opening/Closing)
- Delegating workers (usually 2 or 3)
- Taking care of the money and making a daily Balance sheet and a monthly Financial Statement.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
BBA - Marketing
Lebanese American University
Beirut, Lebanon06.2022
High School Diploma -
Rawdah High School
Beirut, Lebanon07.2016
Skills
- Customer service
- Communication skills
- Food service
- Restaurant experience
- Computer literacy
- Time management
- Bilingual
- Leadership
- Microsoft word
- Microsoft excel
- Excellent written and verbal skills
- Client service experience
- Networking via social media and traditional methods
- Customer Satisfaction
- Scheduling Oversight
- Creative Solutions
- Serve Customer Needs
- Sanitation
- Food Handling
- Order Verification
- Food Presentation
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Cook
Restaurant Rima
02.2022 - 01.2023
Assistant Manager
Pastellerie Tamara
04.2021 - 01.2022
Assistant Pastry Chef
Pastellerie Tamara
03.2020 - 03.2021
Cashier/Customer Service
Pastellerie Tamara
04.2019 - 02.2020
BBA - Marketing
Lebanese American University
High School Diploma -
Rawdah High School
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