Ali Faghihrafie
Toronto,ON
Summary
Customer-focused professional with over 2 years of experience providing high-quality service in fast-paced environments. Graduate of Computer Science, with strong computer skills and proficiency in MS Office, internet applications, and basic IT troubleshooting. Skilled in assisting customers by phone and in person, resolving complaints, processing transactions accurately, and recommending solutions based on individual needs. Detail-oriented, efficient, and fluent in English, Persian, Turkish, and Azerbaijani, with a proven ability to connect personally with diverse clients and support team objectives. Available for flexible hours.
In the process of completing IFIC
Overview
4
4
years of professional experience
Work History
Costume Service
LETGO
02.2023 - 01.2025
- Customer service & support (phone and in-person)
- Managed over 50 customers and calls per day.
- Increased sales by 10%
- Cash handling & transaction processing
- Complaint resolution & problem solving
- Product knowledge & solution recommendation
- Time management & organizational skills
- Team collaboration & communication
- MS Office (Word, Excel, Outlook) & internet proficiency
- Multilingual: English, Persian, Turkish, Azerbaijani
- Delivered personalized customer service in high-volume retail environments.
- Supported sales transactions including payments, refunds, and exchanges.
- Recommended products and solutions based on customer needs.
- Achieved sales targets and contributed to store growth.
- Trained and collaborated with team members to improve service quality.
Customer Service
Ziraat Bank
04.2021 - 07.2023
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Handled 40+ customers daily.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Addressed customer inquiries promptly, demonstrating professionalism and exceptional customer service skills.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Implemented new quality assurance and customer service standards.
- Maximized park attendance by providing excellent customer service to guests.
- Delivered exemplary customer service to customers and colleagues.
- Analyzed customer feedback and provided solutions to improve customer service.
Computer Assistant
Private Office
01.2021 - 12.2022
- Managed daily computer troubleshooting and technical support for office staff.
- Assisted in software installations and updates, ensuring system functionality.
- Provided training sessions on new software applications to enhance user proficiency.
- Developed and maintained documentation for IT processes and procedures.
- Collaborated with external vendors to resolve hardware issues promptly.
- Configured hardware, devices, and software to set up work stations for employees.
- Supported end-users with remote desktop assistance, resolving issues quickly and efficiently.
- Conducted employee training sessions on new software and technology tools, increasing user adoption rates.
Education
High School Diploma -
Ataturk Mesleki Ve Teknik Anadolu Lisesi
Turkey06-2024
Skills
- Customer Service Excellence – assisting clients in person, by phone, and online
- Complaint Resolution – handling and resolving customer concerns professionally
- Transaction Processing – deposits, withdrawals, returns, and refunds
- Product & Service Knowledge – providing accurate recommendations based on customer needs
- Communication Skills – clear, courteous, and effective verbal and written communication
- Team Collaboration – supporting team goals and maintaining a positive work environment
- Time Management & Organization – handling multiple tasks efficiently in fast-paced settings
- Computer Skills – MS Office (Word, Excel, Outlook), internet, basic IT troubleshooting
- Multilingual – fluent in English, Persian, Turkish, and Azerbaijani
- Attention to Detail – ensuring accuracy in records, transactions, and customer interactions
Languages
English
Full Professional
Turkish
Full Professional
Persian
Native or Bilingual
Azerbaijani
Full Professional
Timeline
Costume Service
LETGO
02.2023 - 01.2025
Customer Service
Ziraat Bank
04.2021 - 07.2023
Computer Assistant
Private Office
01.2021 - 12.2022
High School Diploma -
Ataturk Mesleki Ve Teknik Anadolu Lisesi