Summary
Overview
Work History
Education
Skills
Hobbies
Licenses
Languages
Timeline
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Ali Fadel

Barrie,ON

Summary

Hardworking and motivated to transform the workplace by implementing successful strategies that make differences in all areas. Demonstrated success in situations of struggle. Dedicated to teaching and setting solid example for character. Confident in helping coworkers excel. Hardworking and reliable with strong ability to identify learning gaps. Highly organized, proactive and punctual with team-oriented mentality.

Overview

4
4
years of professional experience

Work History

Sales Associate

Rogers
Strathroy, Ontario
08.2023 - Current
  • Handled customer complaints in a professional manner.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed promotional strategies to increase sales volume.

Team Leader

McDonalds
Barrie, ON
09.2022 - 12.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained daily inventory to facilitate successful material distribution.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.

Crew Trainer

McDonalds
Barrie, ON
10.2021 - 08.2022
  • Instructed new team members on correct procedures for operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Planned and delegated group and individual work assignments to trainees.
  • Composed descriptive notes, basic reports and maintained documentation.
  • Explained goals and expectations required of trainees.
  • Documented training activities and changes to analyze program effectiveness.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.

Pharmacy Assistant

RemedyRx
Barrie, ON
02.2022 - 06.2022
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Helped pharmacy staff prepare medications and fill orders.
  • Restocked shelves and prepared expired drugs for return.
  • Performed filing, copying, faxing and other clerical tasks.
  • Prepared medication labels with item name and quantity.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Entered current customer, payment and inventory information into system to keep data accurate.
  • Reviewed order information against computer database.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Crew Member

Mcdonalds
Barrie, ON
10.2020 - 10.2021
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Brewed coffee and tea, made specialty beverages and kept soda machine working correctly.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Reviewed orders against receipts so guests received requested items.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Adopted increased sanitizing protocols and social distancing requirements to promote safety.

Education

High School Diploma -

Roméo-Dallaire
Barrie ON
06-2023

Advanced Diploma - Information Technology - Cybersecurity

Fanshawe College
London, ON

Skills

  • Advanced French ability
  • Continuous development
  • Cleaning skills
  • Lift 100 pounds comfortably
  • Safety understanding
  • Quality assurance
  • Technical skills
  • Planning and coordination
  • Customer service
  • Sales
  • Relationship development
  • Communications
  • Team building

Hobbies

Personal enjoyment in construction projects and puzzles. I like building models and figures as well as fixing and assembling computers.

Licenses

  • G class driver

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Sales Associate

Rogers
08.2023 - Current

Team Leader

McDonalds
09.2022 - 12.2022

Pharmacy Assistant

RemedyRx
02.2022 - 06.2022

Crew Trainer

McDonalds
10.2021 - 08.2022

Crew Member

Mcdonalds
10.2020 - 10.2021

High School Diploma -

Roméo-Dallaire

Advanced Diploma - Information Technology - Cybersecurity

Fanshawe College

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Ali Fadel