Ali El Sakka
Vancouver,BC
Summary
Versatile professional with a proven track record in business management and vehicle inspection, demonstrated at Go Auto and Sakka 4X4 PVT. LTD. Excelled in enhancing operational efficiency and customer satisfaction through expert problem-solving and strategic planning. Skilled in fostering team collaboration and driving revenue growth, showcasing a blend of hard and soft skills to achieve excellence.
Diligent Lot Manager with strong background in managing lot attendants and ensuring orderly vehicle parking and inventory. Efficiently coordinated daily operations and streamlined processes, enhancing overall lot efficiency and customer satisfaction. Demonstrated leadership and organizational skills, consistently maintaining high standard of service and team productivity.
Overview
13
13
years of professional experience
Work History
Lot Attendant Manager
Go Auto
06.2023 - 01.2025
- Increased lot capacity with strategic space utilization and innovative parking solutions.
- Developed strong communication channels between departments to ensure seamless coordination of tasks during peak hours or special events.
- Monitored employee performance metrics, providing ongoing coaching for continuous improvement in service quality.
- Optimized operational efficiency by developing standard operating procedures for all aspects of lot management.
- Implemented preventative maintenance programs for facility upkeep, resulting in minimized repair costs over time.
- Conducted regular inventory audits to maintain accurate records of vehicles on the lot.
- Ensured timely vehicle retrieval by closely monitoring staff performance and providing constructive feedback.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Owner/Food Truck Operator
Mediterranean Lebanese Food
10.2022 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Car Modification Specialist
Sakka 4X4 PVT. LTD.
02.2012 - 07.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Streamlined project delivery processes, reducing completion times significantly.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
- Ensured consistent service quality by maintaining up-to-date knowledge of automotive technologies and best practices.
Education
Associate of Arts - Fine Arts
American University of Science And Technology
Ashrafieh, Lebanon09-2007
Bachelor of Arts - Architectural Engineering
The Lebanese University
Beirut, Lebanon09-2003
Skills
- Vehicle inspection
- Small business operations
- Food preparation
- Expert problem solving
- Business management
- Business planning
- Employee scheduling
- Lot organization
- Basic vehicle repairs
- Quality assessment
- Fleet management
- Lot management
- Knowledge sharing
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Lot Attendant Manager
Go Auto
06.2023 - 01.2025
Owner/Food Truck Operator
Mediterranean Lebanese Food
10.2022 - 04.2023
Car Modification Specialist
Sakka 4X4 PVT. LTD.
02.2012 - 07.2022
Associate of Arts - Fine Arts
American University of Science And Technology
Bachelor of Arts - Architectural Engineering
The Lebanese University
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