Ayah El-Haj Hassan
Ottawa,Canada
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
04.2022 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Customer Service Representative
Home Depot
03.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Medical Esthetician
Versailles Academy
Ottawa, ON10.2022
High School Diploma -
École Secondaire Publique Omer-Deslauriers
Ottawa, ON06.2020
Skills
- Credits and Refunds
- Cash Handling
- New Hire Training
- Time Management Strength
- Adaptable and Flexible
- Front-End Supervision
- Adaptability and Dependability
Certification
Bilingual Certificate
REFERENCE
Available upon request
Timeline
Head Cashier
Home Depot
04.2022 - Current
Customer Service Representative
Home Depot
03.2021 - 04.2022
Diploma - Medical Esthetician
Versailles Academy
High School Diploma -
École Secondaire Publique Omer-Deslauriers
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