Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ali ECH-CHARIF

222 Elm ST

Summary

Customer Service Professional: Proactive, resourceful, and skilled in issue management with a focus on enhancing customer loyalty and retention.
Competent Crew Member: Efficient and goal-driven team player with a knack for optimizing resources and handling demanding workloads.
Motivated Server: Upbeat and customer-focused server with a talent for anticipating and meeting customer needs to create enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
01.2022 - 03.2022
  • Worked front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from management team
  • Took orders, prepared meals, and collected payments
  • Collaborated with team members to complete orders
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Addressed guest needs, questions, or concerns to create optimum experience onboard

CUSTOMER ADVISOR

WEBHELP LA REDOUTE
04.2022 - 07.2023
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
  • Listened to customers in actively to assess issues and provide accurate information
  • Offer after-sales assistance
  • Coordinate with delivery companies for shipping information
  • Process refunds for returned items

Server

Signature Fine Dining Restaurant
09.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Bussed and reset tables to keep dining room and work areas clean
  • Used slow periods to restock supplies, ice, trays, and delivery bags

Education

DIPLOMA IN COMPUTER SYSTEMS TECHNICIAN - Computer Science

COLLEGE BOREAL
Toronto, ON
04.2025

High School Diploma in Science French Option -

High School Homman El Fetouaki
Morocco, Agadir
08.2021

Skills

  • Excellent Communication
  • Customer Relations
  • Organization and Time Management
  • Active Listening
  • Recordkeeping
  • Team Building
  • Multitasking
  • Clerical Support
  • Fluent in French, English and Arabic

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Server

Signature Fine Dining Restaurant
09.2023 - 10.2023

CUSTOMER ADVISOR

WEBHELP LA REDOUTE
04.2022 - 07.2023

Crew Member

McDonald's
01.2022 - 03.2022

DIPLOMA IN COMPUTER SYSTEMS TECHNICIAN - Computer Science

COLLEGE BOREAL

High School Diploma in Science French Option -

High School Homman El Fetouaki

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Ali ECH-CHARIF