Ali Diya

• Administered day-to-day operations of global employee leave of absence (LOA) programs, ensuring full compliance with international leave and employment laws.

• Acted as the primary point of contact for team members initiating or returning from LOA, delivering smooth transitions and consistent communication.

• Responded to tier-1 inquiries from employees regarding leave policies, timelines, and eligibility with confidentiality and accuracy.

• Collaborated with Managers, People Business Partners, and internal stakeholders to coordinate and approve time away requests.

• Tracked and maintained accurate records of LOAs, identifying process gaps and recommending workflow improvements.

• Handled ADA-related accommodation requests (medical, religious, or work-related) in accordance with legal and organizational policies.

• Collected detailed information on workplace incidents and created accurate, timely reports to support investigations and HR compliance.

• Produced LOA trend reports and maintained status dashboards to support strategic planning and compliance audits.

• Demonstrated strong organizational skills and met strict deadlines in a fast-paced, globally distributed team environment.

• Employee scheduling: Created and managed weekly employee schedules, ensuring optimal coverage and efficient staffing levels throughout opening hours.
• Team management and role assignment: Supervised and trained a diverse team, clearly delegating daily tasks and responsibilities based on individual strengths to maintain high operational standards.
• Ensuring smooth operations: Monitored daily restaurant operations, consistently maintaining excellent service, food quality, cleanliness, and compliance with health and safety standards.
• Innovative problem-solving: Introduced creative solutions to improve workflow, customer experience, and overall efficiency, implementing new ideas such as special promotions and customer loyalty programs.
• Inventory management: Accurately tracked stock levels, placed timely orders, negotiated with suppliers to control costs, and prevented shortages or excess inventory.
• Conflict resolution: Proactively addressed and resolved conflicts or issues among staff members and customers, maintaining a professional and positive work environment.

• Work from home by assisting the team and staying engaged, with collaboration through phone calls and Zoom meetings.

• Process financial transactions (deposits, withdrawals, bill payments) in accordance with standards.

• Understand customer needs to provide tailored solutions and efficiently manage their concerns, while escalating exceptional situations according to established procedures.

• Achieve set goals and contribute to improving the customer experience.

• Customer Service Experience (2+ years): Handled customer inquiries and provided exceptional service both in-person and over the phone, efficiently managing reservations, addressing client concerns, and negotiating rental agreements to ensure customer satisfaction.
• Store Opening and Closing: Responsible for securely opening and closing store premises, performing routine security checks, managing cash registers, and reconciling daily financial transactions to guarantee accuracy and compliance.
• Cash Handling: Accurately processed payments, refunds, and transactions using point-of-sale systems, maintaining precise cash flow management and thorough record-keeping.
• Reservation and Contract Management: Created, processed, and finalized rental contracts, ensuring clear communication of terms and conditions, along with precise scheduling and reservation management.
• Vehicle Maintenance and Facility Cleaning: Regularly inspected, cleaned, and maintained rental vehicles to meet company standards, ensured safety and cleanliness of store premises, and promptly addressed any maintenance issues to maintain operational efficiency.