Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ali Davoodi Moghadam

Burnaby,BC

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales

Site Reliability Engineering Co-op

Visier Inc
04.2022 - 12.2022
  • Successfully troubleshot and resolved main pipeline failures, such as ASG termination and ECS agent failures, leading to significant enhancement in system stability and reliability of Dev and Prod environments
  • Streamlined development and collaboration by working with 5+ teams to create new seasonal office deployments for patch and development usage, ensuring continuous availability and performance
  • Proactively addressed security concerns by updating password management, rotating exposed credentials, and self-hosting Datadog packages, which strengthened overall system security
  • Facilitated effective troubleshooting and issue resolution by improving application, server, and database monitoring using Splunk and Elastic Search, reducing average resolution time by 15%
  • Led the implementation of Terraform to automate the provisioning of cloud resources, resulting in a 30% reduction in deployment time and improved resource utilization
  • Facilitated schema validation for both Cassandra and Postgres databases through effective management processes

IT Help Desk Technician

Pouya Sakhtar Toos
02.2020 - 03.2021
  • Deployed new hardware, automated software rollouts/upgrades, backups and retirement of obsolete hardware.
  • Maintained the network infrastructure including all servers, firewalls, switches and others
  • Provided remote support for laptops, desktops, iPads, Smartphones and installed/configured custom and non- custom software and apps
  • Resolved technical problems with WAN and LAN issues
  • Followed up with clients to assure issue resolutions

Education

Master of Science - Computer Science

Simon Fraser University
Burnaby, BC
05.2023

Bachelor of Science - Biomedical Engineering

Amirkabir University of Technology
Tehran, Iran
08.2021

Skills

  • Development Tools: System Testing, Remote Desktop Protocol, Troubleshooting, Voice over IP, CLI, Active Directory, Service Now, Cisco Routers
  • Operating Systems: iOS, Windows(2016/2019/2022), Linux (RedHat & Ubuntu)
  • Database: MySQL, PostgreSQL, DynamoDB,
  • Networking: TCP/IP, DNS, DHCP
  • Server Virtualization: VMware, Hyper-V
  • Service Management Tools: Jira, Service Now
  • Soft Skills: Problem Solving, Business Support, Excellent Customer Service, Fast learner

Certification

  • CompTIA A+ - Jan 2024
  • AWS Certified Cloud Practitioner, Amazon - July 2023

Timeline

Barista

Starbucks
07.2023 - Current

Site Reliability Engineering Co-op

Visier Inc
04.2022 - 12.2022

IT Help Desk Technician

Pouya Sakhtar Toos
02.2020 - 03.2021

Master of Science - Computer Science

Simon Fraser University

Bachelor of Science - Biomedical Engineering

Amirkabir University of Technology
  • CompTIA A+ - Jan 2024
  • AWS Certified Cloud Practitioner, Amazon - July 2023

Similar Profiles

CREATE PROFILE
Ali Davoodi Moghadam