ALI BOUGHABA
Ottawa
Summary
Bilingual (French & English) professional with strengths in communication, client engagement, and public relations. Known for analytical problem-solving, adaptability, and a commitment to continuous learning. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Sport Chek
12.2024 - Current
- Assisted customers in selecting sports equipment, apparel, and footwear based on their needs
- Provided knowledgeable recommendations on products for various sports and fitness activities
- Processed sales transactions, returns, and exchanges efficiently using POS systems
- Resolved customer inquiries and concerns in a professional and timely manner
- Maintained store organization, restocked merchandise, and ensured product displays were visually appealing
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Tennis Coach
Rideau sports center
01.2023 - Current
- Provide individualized coaching to players of varying skill levels, from beginners to advanced competitors
- Organize and lead practice sessions, drills, and conditioning exercises
- Analyze players’ performance and provide constructive feedback for improvement
- Teach proper techniques for strokes, footwork, serves, and game tactics
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
Tennis Coach
Tennis Center West
10.2024 - 02.2025
- Motivate and mentor players to build confidence and sportsmanship
- Prepare athletes for tournaments and competitions by developing game strategies
- Ensure player safety and enforce rules and regulations during training and matches
- Manage team schedules, coordinate travel arrangements, and oversee tournament participation
- Maintain tennis facilities and equipment to ensure a safe training environment
- Trained a large number of junior players, implementing diverse tennis exercises to enhance their skills, technique, and overall performance
Tennis Coach
Tennis Must Academy
06.2024 - 08.2024
- Utilized positive reinforcement to develop athlete resilience and sportsmanship
- Conducted mental toughness sessions, improving athletes' focus under competition stress
- Designed customized game strategies for individual players, enhancing match performance
Professional Tennis Player
07.2023 - 03.2024
- Achieved improved rankings through structured training and teamwork strategies
- Won multiple tournaments with disciplined preparation and consistent performance
- Built strong relationships with peers and sponsors, fostering a positive reputation in the tennis community
Customer Service Representative
Staples
02.2023 - 05.2023
- Improved customer satisfaction by quickly resolving issues and providing accurate information
- Assisted customers with online orders, enhancing their experience and satisfaction
- Collaborated with colleagues to develop best practices, ensuring high-quality service delivery
Lube Technician
Jiffy Lube
09.2022 - 01.2023
- Performed comprehensive vehicle inspections, addressing potential issues proactively
- Recommended essential services, promoting vehicle safety and performance
- Enhanced skill set by learning alignments and suspension diagnostics
Tennis Assistant Coach
Elmdale Tennis Club
04.2022 - 09.2022
- Supported lead coach with lesson plans and training schedules for diverse age groups
- Provided real-time guidance and coaching to players, helping them improve technique
- Managed administrative duties, including scheduling and record-keeping
Call Center Agent
Ekos Research Associates
02.2021 - 04.2022
- Conducted surveys and interviews, achieving target participation rates by persuading clients of the study’s impact
- Explained survey goals to participants, aligning company objectives with public understanding
- Resolved client concerns efficiently, escalating complex issues when necessary
Cashier & Store Manager
Safi Fine Foods
05.2019 - 12.2020
- Processed cash and electronic transactions, ensuring accuracy and efficiency
- Enhanced customer experience through cross-selling and personalized product recommendations
- Managed daily cash flows, inventory, and customer inquiries, ensuring smooth operations
- Welcomed customers and helped determine their needs.
Sales Representative
Canadian Amateur Athletes Association
05.2019 - 12.2020
- Increased brand visibility by distributing promotional materials to athletes and sports events
Education
Bachelor of Social Sciences - Economics, Sociology, Anthropology
University of Ottawa
Ottawa, ON07.2023
Certificate - Public Relations & Communication
La Cité Collégiale
Ottawa, ON05.2020
Skills
- Marketing & Advertising
- Public Relations & Communication
- Client Engagement
- Microsoft Office
- Public Administration
- Athlete evaluation
- Customer service
- Time management
- Relationship building
- Mental toughness training
Core Competencies
- Marketing & Advertising
- Public Relations & Communication
- Client Engagement
- Microsoft Office
- Public Administration
Languages
French
Full Professional
English
Full Professional
Arabic
Native or Bilingual
Certification
Instructor course Certificate TPA (Tennis)
Instructor course Certificate TPA (pickleball)
Timeline
Customer Service Associate
Sport Chek
12.2024 - Current
Tennis Coach
Tennis Center West
10.2024 - 02.2025
Tennis Coach
Tennis Must Academy
06.2024 - 08.2024
Professional Tennis Player
07.2023 - 03.2024
Customer Service Representative
Staples
02.2023 - 05.2023
Tennis Coach
Rideau sports center
01.2023 - Current
Lube Technician
Jiffy Lube
09.2022 - 01.2023
Tennis Assistant Coach
Elmdale Tennis Club
04.2022 - 09.2022
Call Center Agent
Ekos Research Associates
02.2021 - 04.2022
Cashier & Store Manager
Safi Fine Foods
05.2019 - 12.2020
Sales Representative
Canadian Amateur Athletes Association
05.2019 - 12.2020
Bachelor of Social Sciences - Economics, Sociology, Anthropology
University of Ottawa
Certificate - Public Relations & Communication
La Cité Collégiale
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