ALI BENSACI
Ottawa,ON
Summary
Effective Student committed to learning, developing skills in accounting and information systems. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
3
3
years of professional experience
Work History
IT Support Technician
Shared Services Canada
2023.01 - Current
- Performing the staging activities related to the Microsoft Teams Room (MTR) appliances, including any related troubleshooting, testing and development activities, shipping and receiving of MTR appliances, and contributing to the processes and the documentation
- Provide Conferencing Services Help Desk support with guidance from Conferencing Services staff
- Participate in the testing of Cisco Webex Control Hub cloud services (i.e. advantages and disadvantages of Cloud Endpoint provisioning)
- Coordinate testing activities with local and partner resources
Apple Canada - Specialist
Apple Canada
2022.07 - Current
- Maintain a deep understanding of Apple's product lineup, Stay updated on the latest features, software updates, and technological advancements to effectively educate and inform customers about Apple products
- Assist customers with troubleshooting basic issues, offer guidance on software configurations, and facilitate technical support when necessary
- Build and maintain strong customer relationships by providing personalized assistance, addressing inquiries, and resolving any concerns or issue
Barrhaven Source for Sports - Assistant Manager
Barrhaven Source for Sports
2021.08 - 2022.07
- Utilized effective communication and active listening skills to create client rapport to grow profitability
- Recommended accurate and effective solutions to customers after identifying problems
- Communicated with customers to understand needs and recommend appropriate solutions.
Education
Bachelor of Commerce - Business Technology Management
University of Ottawa
Ottawa, ONDiploma - Accounting
Algonquin College
Ottawa, ONSkills
- Microsoft Expert (MS Office, Excel, PowerPoint, Sharepoint)
- QuickBooks accounting and payroll proficient
- Sage 50 accounting proficiency
- Tax preparation (Profile Software)
- Remote Desktop Support
- Financial Statements
- Inventory Verification
- Ticketing System Experience
- Software Installation
- Troubleshooting skills
- System Maintenance
- Software Updates
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
IT Support Technician
Shared Services Canada
2023.01 - Current
Apple Canada - Specialist
Apple Canada
2022.07 - Current
Barrhaven Source for Sports - Assistant Manager
Barrhaven Source for Sports
2021.08 - 2022.07
Bachelor of Commerce - Business Technology Management
University of Ottawa
Diploma - Accounting
Algonquin College
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