Ali Assmar
Richmond Hill
Summary
- Ontario Structural Pest Control Certificate(from Ministry of Environment )
- Experience in pest control projects, design of new methods for pest controlling
- Experience as a project manager
- Expert in the design of integrated pest management methods, identification of public health pests, sensitivity testing for pesticides on pests, trapping, pesticides and their usage on specific pests, Bedbug control (newly designed method), and usages of antidote
- Sales oriented and have a proven sales ability
- Customer focused
- Able to build and cultivate good customer relationships
- Have the ability to work as part of a team
- Have good time management skills
Results-driven business leader prepared for role with a robust history of steering companies toward success and fostering a culture of excellence. Known for a collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with a focus on strategic planning and operational excellence.
Overview
24
24
years of professional experience
Work History
CEO
Icon Pest Control
01.2020 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, increasing employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing for critical projects by negotiating favorable loan terms with financial institutions or investors.
- Drove profitability with thorough financial analysis and strategic decision-making.
- Cultivated a forward-thinking, inclusive, and performance-oriented business culture to lead the industry in innovation and push progress.
- Amplified customer satisfaction and loyalty through the introduction of a customer-centric service model.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
- Managed financial, operational, and human resources to optimize business performance.
- Collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Created a positive work culture, increasing employee satisfaction and retention rates.
Board Member
SPMAO
01.2024 - 02.2025
- Fostered collaboration among board members, promoting open communication and shared decision-making.
- Collaborated with other board members to develop and execute programs and initiatives to advance the organization's mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform the board on organizational progress and goals.
- Contact person to bring NWCOA to Ontario, Canada
- Fostered collaboration among board members, promoting open communication and shared decision-making.
- Collaborated with other board members to develop and execute programs and initiatives to advance the organization's mission.
- Prepared and presented reports to inform the board on organizational progress and goals.
Operations Executive
Icon Pest Control
06.2019 - 01.2020
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Drove team engagement to achieve aggressive company targets.
- Negotiated supplier discounts to improve bottom line.
Pest Control Service Matter Expert
Citron Hygiene Pest Control
02.2018 - 04.2019
- Worked in Citron Hygiene as a Service matter expert (Canada, reviewed monthly ,seasonal, and annual marketing department reports.
- Weekly team meetings.
- Participated in training sessions to enhance and upgrade the knowledge of company.
- Reviewed the analysis reports of QA department.
- Participated in tenders as, to present the company's offer.
- Reviewed the offer analysis that provide by contract department.
- Participated in food industries exhibitions to introduce our company.
- Set up informative training sessions for industrial and commercial clients.
Service Manager/Owner
Pest Off
08.2016 - 04.2018
- Initiated two key partnerships which resulted in 54% revenue growth.
- Responded to customer requests via telephone and email.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Responsible for creative design for prominent .
- Performed initial client assessment and analysis to begin research process.
- Entered details such as payments, account information and call logs into the computer system.
- Researched and updated all required materials needed for firm and partners.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Route Manager
Abell Pest Control Inc.
11.2013 - 01.2016
- Scheduled route salesman and routes.
- Increased company profit 10% by meeting and exceeding sales goals.
- Sold Pest control services to existing and new customers along the assigned routes.
- Coached new employees on company standards.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on a regular basis.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Visited customer locations to determine needs, set up contracts and provide training.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Service Manager/ Owner
IBH Pest Control
03.2001 - 04.2013
- Was the Technical Manager for the company.
- My duties included supervising head technicians, determining the infestation (e.g.
- termite, cockroach, ant, bed bug, flea, mosquito, fly, lice, spider, wasp, different kinds of birds, mice, rat, snake, .) , severity of the problem, choosing the effective method based on IPM, choosing the right pesticides based on its sensitivity, project execution, post-execution analysis and customer survey.
- Monthly reported on finalized agreements and those under negotiation to the board members.
- supervised projects (management, coordination, equipment maintenance & repair, administrative & financial matters).
- Attended meetings with technical managers and expert staff.
- Provided project estimates based on the infestation.
- Was a member of pest control committees in different levels of government.
- Designed the checklists to be provided to customers before and after applying the pesticides based on the chosen method.
- Was responsible for the implementation and following of IMS standards (e.g.
- ISO9001/2008, OHSAS, ISO14001, HSE..).
- Conducted customer training for medium to large enterprises.
Education
Bachelor of Science - Agriculture / Breeding Engineering
Azad University
Karaj, Iran02-2000
Graduate Certificate - Structural Extermination
University of Guelph
Guelph, None09-2013
Skills
- Pricing tool development
- Risk management processes and analysis
- Interpersonal and written communication
- Project Management
- Client assessment and analysis
- Team leadership
- Powerful negotiator
- Staff development
- Self-motivated
- Conflict resolution
- Data management
- Report writing
- Clerical support
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Crisis management
- Talent development
- Client relationship building
- Management team leadership
Accomplishments
- Ontario Structural pest control certificate.
- 3rd party release-credentials.
- The Pest management in food plants.
- Quality pro Canada certificate.
- Air Rifle safety course.
- Annual respirator Re-fit.
- Bed Bug course.
- Bee Wasp and Hornet control course.
- BG Sprayer calibration.
- BG Sprayer course.
- Cockroach control course.
- Commercial Rodent control course.
- Confined space Awareness course.
- Defensive driving course.
- Driver safety course.
- Emergency procedures course.
- ESM Reporting course.
- Fly control course.
- Forklift pedestrian and crane awareness.
- Government of Ontario accessibility course.
- Hazard recognition course.
- Health and safety and the law course.
- Health and safety manual course.
- Ladder safety course.
- Lead sources explained.
- Lockout tag out course.
- Machine guarding course.
- Manual material handling course.
- Personal protective equipment course.
- Route manager orientation A & B.
- Slips trips and falls course.
- Spill control course.
- WHMIS course.
- Working alone course.
- Workplace violence and harassment course.
Languages
English
Persian
Native or Bilingual
Interests
- Gym Workouts
- Swimming
Timeline
Board Member
SPMAO
01.2024 - 02.2025
CEO
Icon Pest Control
01.2020 - Current
Operations Executive
Icon Pest Control
06.2019 - 01.2020
Pest Control Service Matter Expert
Citron Hygiene Pest Control
02.2018 - 04.2019
Service Manager/Owner
Pest Off
08.2016 - 04.2018
Route Manager
Abell Pest Control Inc.
11.2013 - 01.2016
Service Manager/ Owner
IBH Pest Control
03.2001 - 04.2013
Bachelor of Science - Agriculture / Breeding Engineering
Azad University
Graduate Certificate - Structural Extermination
University of Guelph
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