Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ali ALqudah

Doha,Qatar

Summary

Motivated and adaptable IT professional with over 4 years of experience in technical support, business analysis, and application support. Skilled in troubleshooting, SQL, and project management, with a proven track record of streamlining operations, minimizing downtime, and aligning IT solutions with organizational goals. Fluent in Arabic and English, with a focus on innovation, collaboration, and continuous improvement.

Overview

6
6
years of professional experience

Work History

Software Engineer

Freelance Software Engineer
Doha, Qatar
12.2024 - Current
  • Collaborated with diverse clients to design and implement tailored software solutions
  • Delivered high-quality applications using modern programming languages and frameworks
  • Provided ongoing technical support and comprehensive documentation for deployed solutions
  • Independently managed project timelines, deliverables, and milestones to ensure client satisfaction

Technical Support Specialist

VIOBO Group
Toronto, Ontario
04.2024 - 11.2024
  • Offered technical support for administrative systems, POS, printers, and network infrastructure
  • Diagnosed and resolved software and hardware issues, significantly reducing downtime
  • Trained staff on technical tools and systems, enhancing operational efficiency
  • Monitored system performance and generated reports to identify areas for improvement
  • Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.

Senior Associate - Core Banking Application Support

Housing Bank for Trade & Finance
Jordan
08.2021 - 12.2023
  • Maintained and optimized core banking applications, ensuring smooth daily operations
  • Reduced report generation time by 20% through SQL query optimization
  • Troubleshot application issues using data analysis, APIs, and Oracle databases
  • Implemented project management strategies to improve team efficiency

IT Operator

Housing Bank for Trade & Finance
Jordan
06.2019 - 08.2021
  • Monitored IT systems to ensure high availability and reliability
  • Resolved system issues promptly, reducing operational disruptions
  • Introduced process improvements to enhance workflow efficiency

Call Centre Agent

Orange Telecommunications
Jordan
03.2019 - 06.2019
  • Enhanced customer satisfaction by resolving inquiries promptly and professionally
  • Surpassed sales targets through effective communication and client relationship management

Education

Bachelor - Computer Information Systems

Jordan University of Science And Technology
Jordan
08.2018

Skills

  • Troubleshooting and Problem-Solving
  • Application Support and Development
  • SQL
  • API Integration
  • Database Management
  • IT Service Management
  • Monitoring
  • Debugging
  • Documentation
  • Communication
  • Customer Service
  • Analytical Thinking
  • Team Collaboration
  • Empathy
  • Problem Solving
  • Time Management
  • Adaptability
  • Leadership
  • Conflict Resolution
  • Attention to Detail
  • Critical Thinking
  • Collaboration
  • Emotional Intelligence
  • Presentation Skills

Languages

  • Arabic
  • English

References

Available upon request

Timeline

Software Engineer

Freelance Software Engineer
12.2024 - Current

Technical Support Specialist

VIOBO Group
04.2024 - 11.2024

Senior Associate - Core Banking Application Support

Housing Bank for Trade & Finance
08.2021 - 12.2023

IT Operator

Housing Bank for Trade & Finance
06.2019 - 08.2021

Call Centre Agent

Orange Telecommunications
03.2019 - 06.2019

Bachelor - Computer Information Systems

Jordan University of Science And Technology

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Ali ALqudah