Summary
Overview
Work History
Education
Skills
Languages
Highest Education
Personal Information
Timeline
Generic

Ali Alqudah

Windsor,ON

Summary

Apply my knowledge and experience and continually develop my analytical and technical abilities in a challenging and changing environment where growth, initiative, attention to detail and improvement are valued and encouraged. An environment that empowers me to deliver required outcomes that I am responsible for with pride.

Consistent success in aligning technology investments with strategic goals that have positioned the organizations for rapid business growth. Skilled in business analysis, project management, software development lifecycle, building lean and effective teams, establishing secure and flexible infrastructure, and designing fully integrated highly transactional business applications that have increased efficiency and capability, enhanced decision-making. Recognize for building synergy and consensus between leadership, teams, partners. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience. Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Overview

7
7
years of professional experience

Work History

Senior associate Application Support (core banking solutions)

Housing Bank For Trade & Finance
2021.08 - 2023.12
  • Application admin.
  • Systems analysis.
  • Data Analysis.
  • IT Service Management.
  • Good knowledge of SQL statements, PL/SQL programming
  • Working knowledge and/or experience of web-service/API, XML files & Oracle database.
  • Good knowledge of financial/accounting principles and banking operation
  • Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.

IT Operator

Housing Bank For Trade & Finance
2016.06 - 2021.08
  • Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Streamlined workflow by identifying bottlenecks in the production line an suggesting improvements.

Call Centre Agent

Orange Telecommunications
2019.03 - 2019.06
  • Increased customer satisfaction by promptly addressing concerns and providing accurate product information.
  • Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
  • Improved team performance by sharing successful sales strategies in regular meetings and training sessions.
  • Boosted client retention rates with tailored product recommendations based on individual needs analysis.

Cashier

McDonald's Restaurant
2016.08 - 2016.12
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor's - Computer Information Systems

Jordan University of Science And Technology
Jordan, ON
08.2018

Skills

  • Leadership
  • SQL
  • Windows
  • Microsoft Windows Server
  • Cashiering
  • IT support
  • MS Office
  • Organizational Skills
  • Interpersonal Communication
  • Microsoft Word

Languages

Arabic
Native or Bilingual
English
Limited Working

Highest Education

Bachelor's Degree

Personal Information

Total Experience: 5

Timeline

Senior associate Application Support (core banking solutions)

Housing Bank For Trade & Finance
2021.08 - 2023.12

Call Centre Agent

Orange Telecommunications
2019.03 - 2019.06

Cashier

McDonald's Restaurant
2016.08 - 2016.12

IT Operator

Housing Bank For Trade & Finance
2016.06 - 2021.08

Bachelor's - Computer Information Systems

Jordan University of Science And Technology
Ali Alqudah