Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ali Al-Jaberi

Toronto

Summary

Dynamic and professional individual with exceptional communication and customer service skills. With experience in B2B and B2C roles, recognized with the Industry Champion Globus Award for excellence. Skilled in building customer relationships, selling Clover POS systems, and promoting internet and phone plans. Proven ability to exceed targets, manage inventory, and deliver exceptional service. Bilingual in English and Arabic, with a strong work ethic and a positive attitude.

Overview

4
4
years of professional experience

Work History

Service Advisor

T & M BiloDäckservice
01.2024 - 06.2024
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.


  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.


  • Took assessments to prove knowledge base and skills.


  • Observed senior mechanics completing major repairs.


  • Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.


  • Increased overall shop efficiency by assisting with parts inventory management, tracking orders, and maintaining proper stock levels.


  • Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.

Team Leader

Lux Detailers
12.2022 - 12.2023
  • Conducted training and provided mentorship to enhance team members' productivity and commitment to delivering friendly service.


  • Demonstrated high standards by setting a personal example and guiding team members to understand expected behaviors and standards.


  • Developed excellent rapport with customers by providing attentive service and efficient communication.


  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Sales Representative B2B

SalesGamma Marketing Inc.
01.2023 - 06.2023
  • Sold Clover POS machines to businesses through business-to-business (B2B) sales, meeting assigned targets and increasing adoption rates.


  • Conducted in-person visits to multiple businesses within assigned areas to demonstrate product features and benefits.


  • Built strong client relationships by understanding their needs and presenting tailored solutions.


  • Consistently exceeded sales goals through excellent communication, negotiation, and problem-solving skills.


  • Developed deep product knowledge to confidently answer customer questions and provide effective sales pitches.


  • Built diverse and consistent sales portfolio.

Cashier

Shell Gas Station
02.2020 - 08.2020
  • Provided excellent customer service by greeting customers warmly, addressing their inquiries, and assisting with purchases.


  • Accurately operated the cash register to process transactions, including cash, check, and credit card payments, maintaining a high level of precision.


  • Managed store cleanliness and organization to ensure a welcoming and safe environment for customers.


  • Assisted with inventory management by stocking shelves, organizing products, and monitoring supply levels to maintain smooth operations.


  • Resolved customer complaints calmly and professionally, ensuring satisfaction and loyalty.


  • Worked flexible schedules to meet the store's operational needs, including taking extra shifts during peak hours.

Education

Bachelor Of Commerce - Law And Business

Toronto Metropolitan University
06.2028

Skills

    Customer Service and Sales Skills
  • Strong interpersonal and customer relationship-building skills
  • Experience in B2B and B2C sales (Clover POS systems, Rogers internet and phone plans)
  • Upselling and cross-selling techniques to maximize revenue
  • Expertise in addressing customer needs, handling inquiries, and resolving complaints
  • Professional demeanor with excellent communication and negotiation skills
    • Technical and Administrative Skills
  • Proficiency in operating POS systems, including Clover
  • Cash handling and transaction accuracy
  • Inventory management and organization
  • Basic food preparation and portioning
  • Social media strategy and multimedia editing
    • Adaptability and Problem-Solving
  • Versatility in working under varying conditions (eg, gas station, sales, and field roles)
  • Ability to learn new systems and processes quickly
  • Handling customer issues with patience and professionalism

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working

Timeline

Service Advisor

T & M BiloDäckservice
01.2024 - 06.2024

Sales Representative B2B

SalesGamma Marketing Inc.
01.2023 - 06.2023

Team Leader

Lux Detailers
12.2022 - 12.2023

Cashier

Shell Gas Station
02.2020 - 08.2020

Bachelor Of Commerce - Law And Business

Toronto Metropolitan University

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Ali Al-Jaberi