Ali Ahmed
Calgary,AB
Summary
Dynamic IT Technician with proven expertise in diagnosing and resolving complex hardware and software issues. Enhanced user experience through effective problem-solving and exceptional customer service. Skilled in troubleshooting hardware and software and reducing downtime. Reliable team player dedicated to excellence in technical support.
Additionally experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician and Help Desk Dispatcher
CAUSMX Technologies
Calgary, AB
07.2024 - Current
- Diagnosed and resolved hardware and software issues for various devices.
- Assisted users with troubleshooting and technical support inquiries effectively.
- Conducted routine system maintenance, including updates and backups.
- Documented technical procedures and user guides for internal reference.
- Collaborated with team members to enhance IT service delivery processes.
- Implemented solutions to improve user experience and reduce downtime.
- Maintained office PCs, networks and mobile devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
Retail Sales Associate Cashier
Husky Energy
Swan Hills, AB
04.2018 - 11.2020
- Processed customer transactions efficiently using POS systems.
- Providing assistance to customers, answering questions about products, and ensuring a positive shopping experience.
- Providing assistance to customers, answering questions about products, and ensuring a positive shopping experience.
- Recommending products and assisting customers with their purchases.
- Restocking shelves, keeping the store clean, and managing inventory.
Education
Certificate - Network Systems Specialist
Southern Alberta Institute of Technology
Calgary, AB04-2024
Bachelor of Science -
Dalian Medical University
Dalian China07-2010
High School Diploma -
Government College of Science
Lahore Pakistan09-2004
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Help desk operations
- IT documentation
- Mobile device management
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Standard First Aid & CPR/AED level C
Timeline
IT Technician and Help Desk Dispatcher
CAUSMX Technologies
07.2024 - Current
Retail Sales Associate Cashier
Husky Energy
04.2018 - 11.2020
Certificate - Network Systems Specialist
Southern Alberta Institute of Technology
Bachelor of Science -
Dalian Medical University
High School Diploma -
Government College of Science