MARISSA DONALD
Barrie,ON
Summary
Dedicated Law Clerk with conscientious nature, respect for deadlines and advanced legal research skill. Proven to anticipate diverse needs of legal teams. Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
Hairstylist & Makeup Artist
Owner Operator Independent
04.2020 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Owner/Operator
EAST Lounge
11.2020 - 06.2022
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Administrative Assistant
D.M.O.A Construction
10.2016 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Representative
Garage
09.2014 - 11.2016
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier
McDonalds
10.2014 - 02.2016
- Maintained a clean and comfortable environment for customers
- Carried out cashier duties while providing exceptional customer service
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Education
Law And Justice
TRIOS College – Law Clerk Program
Toronto, ON06.2024
Law And Justice Studies
Cardinal Newman Catholic High School
Stoney Creek, ON06.2017
Skills
- Take pride in offering excellent customer service and ensuring satisfaction
- Experienced in positions that enhance companies sales
- Outstanding communication, teamwork and leadership skills
- Demonstrate good interpersonal skills when dealing with customers, staff and management
References
Available Upon Request
Timeline
Owner/Operator
EAST Lounge
11.2020 - 06.2022
Hairstylist & Makeup Artist
Owner Operator Independent
04.2020 - Current
Administrative Assistant
D.M.O.A Construction
10.2016 - 11.2020
Cashier
McDonalds
10.2014 - 02.2016
Sales Representative
Garage
09.2014 - 11.2016
Law And Justice
TRIOS College – Law Clerk Program
Law And Justice Studies
Cardinal Newman Catholic High School