Summary
Overview
Work History
Skills
Education Certifications
Projects Achievements
References
Timeline
Generic

Ali Agoro

Oakville,ON

Summary

An experienced Agile Project Manager, Agile Delivery Lead and Business Analyst with experience in multi-functional capacities across various sectors working on cross-functional and multiple projects in dynamic and fast paced environments. End to end project delivery experience that covers process improvement, change and transformation management as well as requirement engineering and project management responsibilities. An excellent team player with in-depth leadership experience, negotiation and collaborative skills and stakeholder management at all levels of an organization to gain maximum support. Highly proficient in Agile, Scrum, Lean, Kanban, Scrum @ Scale and SAFe. As a true agilist, I have supported multiple complex projects ranging from Academic Quality Assurance Process Optimization Strategic Education Program Management and Customer Success Omni Channel Implementation. I have successfully delivered projects in various domains such as Education, Retail & Supply Chain, CPG & Manufacturing using different methodologies (Waterfall, Agile, Kanban) with a proven track record in project delivery.

Overview

9
9
years of professional experience

Work History

Agile Project Manager

Halton District School Board
Canada, Burlington, Halton Hills, Milton and Oakville
12.2018 - 11.2022
  • Facilitated the quality assurance process optimization for various academic syllabi development, teaching delivery, instructors’ assessment, student performance analysis and examination grading system
  • Leading a Team of Data Analyst, Research Analyst, Value Engineer, Process Engineer, Education Consultant and Auditors
  • Facilitating the sprint planning, daily scrum, sprint review and sprint retrospective to inspect and adapt and drive progress towards the sprint goal, product goal and program objectives
  • Contributing to the general development of students
  • Assisting in finding clear boundaries and structures to have an environment students can strive
  • Promoting team collaboration, shared learning, emotional intelligence, and diversity awareness to manage conflicts
  • Supporting the team in Jira administration such as education, troubleshooting and daily usage
  • Fostering a continuous learning environment through workshops, lunch and learn and community of practice
  • Collaborating with parents, teachers, and school administrators to address educational and disciplinary problems
  • Engaging stakeholders by understanding their needs and striving to achieve the needs that aligns with approved scope
  • Contributing to active participation of students in classroom
  • Identifying, remove impediments, prevent distractions and risks interfering with the ability of the team to deliver the sprint goal
  • Collaborating with leadership to review strategic initiatives against ROI, Risks, Cost, and organizations objectives
  • Identifying project RAIDS (risk, assumptions, issues, and dependencies) and promptly resolve them to aid flow of value delivery
  • Creating safe environment in which students develop as to its abilities
  • Engaged key stakeholders to understand and document the current state and future state of the business
  • Elicited requirement using various techniques (workshops, interviews) and worked closely with Product Owner (PO) to produce high level epics in using JIRA
  • Translated requirements to concise & precise actionable user stories with clear acceptance criteria thereby ensuring the value of each piece of work was assessed, measured & agreed upon with PO & stakeholders
  • Participated and provided inputs to all agile ceremonies which includes sprint planning, daily stand ups, sprint reviews & sprint retrospect
  • Documented and consulted on requirement layout and format that can be easily understood by all stakeholders, capturing user needs using the “as a…., I can…., so that…” syntax and defining appropriate acceptance criteria using the GIVEN, WHEN ,THEN, syntax as well as active contribution towards prioritisation activities
  • Defined test scenarios and conditions throughout the test cycle of each sprint and worked with testers and developers to identify defects and resolutions
  • Documented business processes using Business Process Model and Notation (BPMN)
  • Managed the impediments log as part of a supporting the team in Scrum Master`s absence
  • Worked closely with Solution Architects, UX Designers, Developers, Quality Assurance and the Product owner to find elegant solutions to complex problems
  • Supported the development, system testing, user acceptance testing and implementation of solution by working closely with solution partners, suppliers, and business stakeholders
  • Communicated effectively across both technical and business stakeholders ensuring the understanding of requirements and acceptance criteria are aligned
  • Prepared training documents & postproduction support plan to enable change within BAT Canada, trained over 100 BAT Canada employees on system usage & capabilities, trained end users on the use of the new ordering platform
  • Conducted surveys to get feedback on deployed systems performance
  • Worked with the compliance & legal to meet the requirement of the updated policies and procedures.

Agile Delivery Lead / Business Analyst

Canada life Assurance Company
11.2017 - 12.2018
  • Drove implementation of Insurance policies, enabling continuous business improvement through research, process digitization, employee training program, and implementation of quality standards and best practices
  • Led a team of Product Manager, Business Analyst, Process Engineer, Policy Analyst, Research Specialist, Quality Control Manager and Operations Coordinator
  • Collaborated with the rest of the team to remove blockers and promote self-assignment of impediment removal
  • Gathered velocity, epic/sprint burnup, burndown charts and analyze them to aid planning and decision making
  • Organized and facilitated iteration planning, daily stand-up, demo, retrospective, inspect and adapt meetings ensuring that the desired event goals were met
  • Collaborated with the team to organize Jira in a functional way that aligns with the team and project vision
  • Actively promoted a safe environment for the team to contribute, innovate, disagree, self-organize, fail fast and cheap
  • Managed the team’s capacity board on confluence and use the data to influence teams’ commitment for sprint and PI planning
  • Promoted adherence to working agreements/team charter to prevent and resolve conflicts
  • Collaborated with the agile team to prioritize following MoSCoW technique
  • Developed and updated agile and customized process documents in the agile playbook on SharePoint for easy accessibility
  • Accelerated delivery by promoting swarming in the team, which increases collaboration and practice pair programming
  • Defined and agreed on done with the team to validate increment completeness, functionality, and quality expectations
  • Provide stakeholder and executive communication, conflict resolution, negotiation, and relationship budling
  • Work with team to identify roadmap, track and rectify dependencies and impediments
  • Led developing advisor through onboarding, training, and development programs
  • Oversee required measures to ensure compliant operations at the financial Centre level
  • Ensured operational effectiveness is consistent with business plans by ensuring adherence advisor agreement, data, and metrics activity
  • Supported marketing campaign designs through analyzing and developing business, IT, and data requirements and delivery channel such as email, web, mobile, call centres etc
  • Analyzed business process and synthesizes complex information into clear process models and process documentation.

Business Analyst

Molson Canadian
01.2016 - 10.2017
  • Lead requirement gathering workshop to capture functional and non-functional requirements
  • Conducted JAD session periodically with various stakeholders for requirement elicitation
  • Followed waterfall methodology of software development life cycle (SDLC) and created business requirement document (BRD), wireframes and mock-ups
  • Interpreted business needs and translate them into application and operational requirements for developers this included wire framing, sitemaps and scope of work
  • Conducted user acceptance testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications, and product knowledge
  • Liaised with operations and technical team to convert business requirements into technical solutions for the enhancement of legacy systems
  • Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too
  • Developed as-is and to-be business processes using BPMN standards
  • Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects
  • Maintained full traceability of the analysis artefacts requirements throughout the end-to-end cycle
  • Lead business process workshops (Internal & External) to develop end to end cross functional business processes
  • Lead requirement gathering workshop to capture functional and non-functional requirements
  • Wrote requirements specifications in using standard templates in accordance with the chosen project methodology
  • Liaised with all areas of the business to identify challenges and opportunities, understand, and document business requirements and consider solution approaches
  • Assisted project teams and business and IT staff to implement the agreed solutions within the agreed project or programme framework
  • Coordinated documentation reviews and ensure that agreement and sign off is achieved across business and technology stakeholders
  • Formulated clear and concise mandates, business cases and option papers including undertaking cost benefit analysis
  • Engaged end users, testers and stakeholders to define acceptance criteria and tests
  • Ensured smooth transition from requirements to design and be involved in solution definition in alignment with the business objectives
  • Managed requirements throughout the project lifecycle, from elicitation to delivery, clarifying and documenting work processes with use cases.

Business Analyst

YMCA of Oakville
03.2014 - 12.2015
  • Supported the integration, operations and management of the Omni-channel including email, social media, phone access to attend to customer needs/complaints including real-time documentation and feedback analysis
  • Supported a scrum team of Software Engineers, Quality Analyst and Database Engineer, Customer Service Manager, Compliance Officer, and Security Engineer
  • Elicited requirements from different stakeholders and analyzed them into functional and non-functional requirements
  • Engaged Clients, stakeholders and the C-level Management through communications, metrics, and request fulfilment
  • Utilized Jira to collaborate, track and document sprint/project works
  • Assisted in creating acceptance criteria for every user stories, documented on Jira and explained them to the developers
  • Researched about different personas and draw results that influences product that meets market needs
  • Prepared weekly report on metrics, customer’s feedbacks, account management, complaints, and resolutions the C – level
  • Assisted in creating project documents and organizing them in SharePoint
  • Participated and co-facilitate iteration planning, daily stand-up, demo, retrospective, inspect and adapt meetings.

Skills

  • Advanced facilitation & people management skills
  • Team player with strong leadership skills to drive and deliver on business results
  • Excellent organizational skills, follow-through on tasks with ability to prioritize multiple tasks
  • Excellent analytical skills, problem solving, and strong logical thinking
  • Experience in collaborating, negotiating and persuasion while maintaining positive relationships
  • Experience in team building & conflict resolution
  • Strong visionary and strategic leadership skills
  • Flexible and can adapt to any fast-paced innovative & dynamic environment
  • Excellent time management skills with efficient prioritization of duties
  • Advanced negotiating & influencing skills
  • Superior verbal, written and communication skills
  • SDLC proficiency within Waterfall, Agile methodologies
  • Experience in using modelling tools to create UML diagrams such as Use case, activity diagram Mock-ups
  • Microsoft Office Proficiency (Projects, Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Visio)
  • Experience with CRM & workflow collaboration tools (Salesforce, Workday, Jira, Confluence BaseCamp)
  • Experience using large data sets to extract business insights from analysis

Education Certifications

  • Bachelor of arts (family and Social Relations), University of Winsor, 2010, 2014
  • Certified Professional in Agile Project and Delivery Management (ICP-APM), CAgile
  • Registered Scrum Master (RSM), Scrum Inc
  • Registered Product Owner (RPO), Scrum Inc
  • Project Management Professional (PMP)
  • DevOpps Engineer - In progress

Projects Achievements

  • Customer Success Omni Channel Implementation, Based on the survey we ran prior to completing the project, 73% respondents were tagged as 'Omni channel shoppers' as they shopped over multiple platforms. Successfully increased cart value by 4% for instore shopping and 10% for online.
  • The Ontario school Information System (OnSIS) Implementation, Delivered implementation and improvement proposal plan for the Ontario Ministry of education. Researched different methodologies on comprehensive analysis to assess risk associated with continuing usage of the OnSIS application over the next ten years and gather advice on options for the ministry’s collection of student- and teacher-level data. Provided research and detailed report on the effectiveness and best practices associated with technological solutions and business processes for collecting student- and teacher-level data at the state/provincial level in other jurisdictions. Provided advice on the advantages/disadvantages of technological solution options (e.g., Application Programming Interface (API)) that could be implemented in Ontario to collect all required student- and teacher-level data from boards and schools.

References

Available on request

Timeline

Agile Project Manager

Halton District School Board
12.2018 - 11.2022

Agile Delivery Lead / Business Analyst

Canada life Assurance Company
11.2017 - 12.2018

Business Analyst

Molson Canadian
01.2016 - 10.2017

Business Analyst

YMCA of Oakville
03.2014 - 12.2015

Similar Profiles

CREATE PROFILE
Ali Agoro