Ali Abu Abassiya
Ottawa,ON
Summary
Dynamic and results-driven professional with extensive experience in client service, sales, and interpretation. Currently serving as a Regional Producer at American Income Life Insurance Company, where I excel in client communication, policy management, and appointment scheduling. Proven track record in sales and sales management from my tenure as a Bell Assistant Sales Field Manager, where I effectively showcased products, finalized orders, and trained new representatives. Adept at facilitating communication across diverse settings as a Language Interpreter for Language Line Solutions, demonstrating strong bilingual capabilities in English and Arabic. Skilled in handling complex situations, managing sensitive information, and utilizing Salesforce for customer relationship management. Possesses a solid educational background in Health Sciences from the University of the People(UoP), coupled with relevant certifications and training. Committed to leveraging strong communication, collaboration, and management skills to drive success and enhance client satisfaction
Overview
4
4
years of professional experience
Work History
Regional Producer
AMERICAN INCOME LIFE INSURANCE COMPANY
06.2023 - Current
- Increased regional sales by implementing innovative marketing strategies and fostering strong relationships with clients.
- Contact clients to explain life insurance products and benefits.
- Schedule professional virtual appointments via Zoom to discuss various policies.
- Prepare medical documentation and sensitive information for the underwriting team.
- Address and resolve policy lapses, including client reinstatement.
Bell Assistant Sales Field Manager
OSL-Bell- Bell Neighborhood Marketing team
05.2022 - 06.2023
- Promoted Bell’s products and services as an authorized agent to new and existing customers.
- Reviewed, finalized, and processed customer orders.
- Coordinated with relevant departments for installation and service.
- Utilized Salesforce for managing customer interactions.
- Provided training and coaching for new representatives, including submitting coaching logs to improve performance
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Language Interpreter
LanguageLine Solutions-Kelly Services, Remote Job
07.2021 - 08.2022
- Assisted in global business expansion by bridging language barriers during international negotiations and presentations.
- Maintained strict confidentiality protocols while handling sensitive information during interpretation assignments.
- Strengthened community outreach efforts by working as an interpreter for organizations and local events.
- Facilitated communication between parties in medical, legal, social, and educational settings.
Package Handler
Fedex Ground, Ottawa
10.2020 - 09.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Bachelor of Science - Health Sciences
University of The People
Remote12.2025
Skills
- 4 years of Considerable experience in Client service
- 2 years experience in Sales, and Sales Management
- Bilingual( English/Arabic)
- Management Skills
- Dealing with difficult situations, and obstacles
- Expert in Communication, and Collaboration
- Time oriented, and self-Confident
Languages
English
Arabic
Awards
- HLLQP License
- LanguageLine Solutions - L4 Medical, Legal interpretation test achievement
- Sales Training with Bell Canada
Timeline
Regional Producer
AMERICAN INCOME LIFE INSURANCE COMPANY
06.2023 - Current
Bell Assistant Sales Field Manager
OSL-Bell- Bell Neighborhood Marketing team
05.2022 - 06.2023
Language Interpreter
LanguageLine Solutions-Kelly Services, Remote Job
07.2021 - 08.2022
Package Handler
Fedex Ground, Ottawa
10.2020 - 09.2021
Bachelor of Science - Health Sciences
University of The People
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