Ali Abourehab
Long Beach
Summary
Dynamic professional with a proven track record in customer service and schedule management at Uber Eats. Skilled in navigating diverse environments while maintaining punctuality and professionalism. Successfully enhanced customer satisfaction through effective communication and education in previous roles, ensuring a positive experience for all clients.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber Eats
09.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
Bike Technician
Pedal Movement
10.2022 - 10.2024
- Educated customers on proper bike care and maintenance, resulting in fewer returns and increased customer satisfaction.
- Increased workshop productivity through effective communication between team members regarding workload distribution and project status updates.
- Developed strong relationships with vendors, negotiating better pricing on parts orders which improved profit margins for the store.
- Stayed current with advancements in bicycle technology by attending trade shows, workshops, and continuing education courses.
Ice Cream Server
Merci Clement
01.2018 - 09.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Counter Service Pizza Maker
Pizza Man
02.2017 - 12.2017
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Took and processed over customer orders.
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Uber Driver
Uber Eats
09.2024 - Current
Bike Technician
Pedal Movement
10.2022 - 10.2024
Ice Cream Server
Merci Clement
01.2018 - 09.2022
Counter Service Pizza Maker
Pizza Man
02.2017 - 12.2017
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