Alga Reeba Joseph
Visa Status: PGWP / Joining: Immediate
Summary
Highly motivated and personable professional with a natural talent for cultivating strong relationships and delivering outstanding customer service. Deep understanding of financial principles and client requirements. Excels in analyzing financial documents and providing valuable advice. Dedicated to assisting clients in reaching their financial objectives and elevating their banking experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Kelly Services
Cambridge, ON
02.2023 - Current
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
- Responding to customer requests for products, services, and company information.
Accountant {Still Working as an Online Employee}
Athanickal Agro Agencies
Kerala, India
09.2022 - Current
- Working as an online employee handling day-to-day accounting processes to drive financial accuracy.
- Documenting cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completing daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Gathering financial information, prepared documents, and closed books
Shift Manager
KFC Restaurant
Kitchener, Ontario
10.2022 - 10.2023
- Greet and assist drive-through customers, ensuring accurate and efficient order taking and processing
- Collaborate with kitchen staff to ensure timely preparation and packaging of orders according to KFC standards
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
Office Administrator
Levantar Solutions
Kerala, India
06.2021 - 07.2022
- Coordinated and managed schedules, meetings, and appointments for senior management
- Utilized Microsoft Applications to create reports, presentations, and manage email correspondence
- Implemented office procedures and protocols to ensure smooth operations
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
PG Diploma - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 09.2023 - 04.2024
PG Diploma - Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 09.2022 - 04.2023
Bachelor of Commerce - Taxation
Nirmala College
Kerala, India 10.2018 - 04.2021
Skills
- Network Development
- Multitasking
- Skilled in Call Handling
- In-Depth Product Knowledge
- Client Support
- Software Development Systems
- Office Management
- Administrative Support
- Analytical Problem-Solving
- Organizational Time Strategies
- Adaptability Under Pressure
- Strong Interpersonal Skills
- Technical Proficiency
- Network Development
Accomplishments
- Analytical Software - Tableau, Power BI
- Financial Planning Software - Navi Plan
- Microsoft Office - Excel, Word, Outlook, Powerpoint
Timeline
PG Diploma - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
09.2023 - 04.2024
Customer Service Representative
Kelly Services
02.2023 - Current
Shift Manager
KFC Restaurant
10.2022 - 10.2023
Accountant {Still Working as an Online Employee}
Athanickal Agro Agencies
09.2022 - Current
PG Diploma - Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
09.2022 - 04.2023
Office Administrator
Levantar Solutions
06.2021 - 07.2022
Bachelor of Commerce - Taxation
Nirmala College
10.2018 - 04.2021
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