Alfredo Melara
Toronto,ON
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service and sales techniques. Gifted in overseeing Urban downtown Market locations and all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
M&M Food Market
09.2017 - Current
- Responsible for Total Store operations , Staff Development, Customer service,Store conditions, payroll , hiring Meal advisors and developing them.
- Executing on a daily basis with the team sales objectives for total store, and KPI targets
- Hands on Store Manager leads team on a daily basis to execute excellent service and total store conditions.
- Increased total store sales by avg of 26%vs LY on a constant weekly basis .
- Exceptional coach has been able to develop people into store key holder roles and store manager roles.
Store Manager
7-ELEVEN
02.2017 - 08.2017
- Recruited, trained, developed and motivated employees
- Demonstrated leadership and promoted a teamwork oriented environment setting high standards and modeling behavior for optimum costumer service
- Implemented new product lines and created strategies to introduce and promote them to costumers
- Ensured product mix and inventory levels were properly maintained to increase sales.
Lead Hand/Supervisor
Le plats Du Chef
12.2015 - 01.2017
- Assuring ingredient mixers produce good quality product in a fast pace manufacturing environment.
- Responsible for overseeing a team of 38 people woking in accordance with CFIA food standards.
- Following up on logs per batch as per compliance with QA standards and food safety standards regarding time, weight , temperatures, lot numbers etc.
- Motivating and coaching the team to follow company's SOP standards.
- Communicating and engaging the team in the daily production goals of the company.
STORE MANAGER
Rexall Pharmaplus
06.2012 - 11.2015
- Managing and overseeing a 12500"sq foot operation with a total staff of 22 team Members.
- Developed and trained a new assistant Store Manager to perform at a high standard level to meet company's amendments also developed 2 keyholders within the store
- Responsible for Total Store operations Financials, Staff Development, Costumer service and excellent store conditions .
- Increased costumer satisfaction by setting high standards and retraining staff on excellent costumer service used the company's "Tell Rexall " survey for costumers as a tool to measure satisfaction results
- Staff was trained on gaining costumer loyalty not just providing service.
ASSITANT STORE MANAGER
Real Canadian Superstore
05.2008 - 06.2012
- Assisting the store manager in assuring processes and procedures are being complied as per company policies.
- Making sure that all dept managers were in compliance with their daily operations duties of their departments as in floor conditions and financials which involve sales, cost controls, labour, shrink and dept Ebit.
- Assisted in over exceeding total store budget in sales, profit, and shrink.
- Accountable for making sure that health and safety and food safety policies were being complied by department managers and staff.
- Involved in the development of dept managers and staff also in the process of coaching and disciplining.
- Ensuring that on a daily basis store conditions are well presented for the costumer to shop.
Meat & Seafood Dept Manager
Real Canadian Superstore
11.2003 - 05.2008
- Accountable in meeting the financial budgets for a high volume department in regarding sales, Cost controls, shrink, labor, and net contribution
- Created clean and inviting appearance for fresh seafood and meat Dept cases to encourage sales.
- Received the 2005 "excellence in operations award" for the seafood and meat department at the Don mills and Eglinton location
- Was part of the Execution team which involved myself in being responsible in having dept ready for new store openings, I was responsible for training the new dept manager and staff for the following locations Milton, London Ontario, Mississauga, Dufferin and Steeles, Ajax, Whitby, Oshawa and New market .
Education
Diploma in College - Culinary Management in Culinary Arts
George Brown College
Toronto, ON04.1998
Skills
- Able to Adapt quickly and analyze urban market trends
- Excellent time management abilities
- Computer literacy well established
- Excellent attention to detail when it comes to processes and procedures ,
- Knowledge in the importance key financial lines which drive the business(Sales, Cost, Shrink, Labor and Ebit
- Exceptional leadership though coaching style and cultivating A positive culture
Timeline
Store Manager
M&M Food Market
09.2017 - Current
Store Manager
7-ELEVEN
02.2017 - 08.2017
Lead Hand/Supervisor
Le plats Du Chef
12.2015 - 01.2017
STORE MANAGER
Rexall Pharmaplus
06.2012 - 11.2015
ASSITANT STORE MANAGER
Real Canadian Superstore
05.2008 - 06.2012
Meat & Seafood Dept Manager
Real Canadian Superstore
11.2003 - 05.2008
Diploma in College - Culinary Management in Culinary Arts
George Brown College