Alfredo Jimenez Prados
Calgary,Alberta
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Systembolaget AB (Sweden)
Malung, Dalarna (Sweden)
01.2018 - 09.2023
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Resolved customer complaints in a timely manner.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Arts - Interior Dessign
University of Barcelona
Barcelona (spain)09-1992
Languages
Skills
- Loss Prevention
- Competitor Monitoring
- Operations Management
- Employee Training
Timeline
Store Manager
Systembolaget AB (Sweden)
01.2018 - 09.2023
Associate of Arts - Interior Dessign
University of Barcelona
Languages
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