Alfred Heram Joab
Calgary,AB
Summary
Results-focused, professional with strength in management. Proactive leader with strengths in communication and collaboration. Proficient in leveraging clients and resources to achieve a desired goal. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ESPN Tech Support Coach
Sutherland Global Services.
Calgary, AB
11.2023 - 07.2024
- Provided technical support to users in troubleshooting hardware and software problems.
- Provided technical support for customers using the product.
- Provided technical support to customers in troubleshooting complex problems with Unified Communication systems.
- Mentored team members in order to build confidence and foster a supportive environment.
- Analyzed performance data to identify areas of improvement for individuals or teams.
Certified Personal Trainer
GoodLife Fitness
Calgary, AB
03.2023 - 08.2023
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Customer Service Specialist
Shaw Communications Inc
Calgary, AB
06.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Self Employed
Terren integrated services
03.2020 - 07.2020
- I founded and oversaw all activities right before the peak of the pandemic as well as been able to ship some basic primary needs to the UK as part of my business operations.
Property Manager
Private
Port Harcourt, Rivers State
05.2019 - 03.2020
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and implemented strategic plan for property management.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Agriculture Worker
sule integrated services
06.2014 - 01.2015
- I worked as an African catfish breeder, also involved in the processing of feeds and total nursery care.
Education
Bachelor of Science - Industrial Chemistry
University of Port Harcourt
11.2019
High School Diploma -
Zion International High School
06.2014
Bachelor of Science - Business Management
International European University
Skills
- Complaints Investigation
- Financing Coordination
- Decision Making
- Client Relations
- Multitasking and Prioritization
- Team Building
- Skilled Multi-Tasker
- Administrative Leadership
- Telephone Etiquette
- Online Chat
- Data Evaluation
- Adapt Programs
Accomplishments
- Launched a business single handedly.
- Managing real estate properties until date.
Certification
- CGFI - Certified Group Fitness Instructor
- CPT - Certified Personal Trainer
- AED & CPR.
Languages
Russian
Professional
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
Timeline
ESPN Tech Support Coach
Sutherland Global Services.
11.2023 - 07.2024
Certified Personal Trainer
GoodLife Fitness
03.2023 - 08.2023
Customer Service Specialist
Shaw Communications Inc
06.2022 - 03.2023
Self Employed
Terren integrated services
03.2020 - 07.2020
Property Manager
Private
05.2019 - 03.2020
Agriculture Worker
sule integrated services
06.2014 - 01.2015
Bachelor of Science - Industrial Chemistry
University of Port Harcourt
High School Diploma -
Zion International High School
Bachelor of Science - Business Management
International European University
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