ALFRED FRANCIS
Toronto,Canada
Summary
Hospitality leader with over 4 years of management experience in high-volume restaurant operations. Expertise in strategic planning, operational optimization, and team development. Proven track record of driving profitability and enhancing guest experiences through data-driven initiatives. Recognized for fostering high-performance cultures and achieving revenue and service goals consistently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FAB Restaurant Concepts
Multi-Unit Leader
Toronto, Canada
10.2025 - Current
- Oversee operations for multiple high-volume restaurant locations, ensuring consistency and profitability.
- Mentored management teams to achieve leadership excellence and foster professional growth.
- Aligned operational processes and service standards to enhance guest experience and employee engagement.
- Utilized KPIs and data-driven insights to optimize financial performance and operational efficiency.
Black Sheep Cocktail Bar, Brazen Head Irish Pub
General Manager
11.2024 - 10.2025
- Directed dual-concept restaurant operations, enhancing profitability and service standards.
- Developed high-performance team structures through mentorship and professional development initiatives.
- Implemented revenue-enhancing strategies and cost-control frameworks that exceeded financial targets.
- Utilized data analytics to refine service offerings and improve guest satisfaction metrics.
Black Sheep Cocktail Bar, Brazen Head Irish Pub
Assistant General Manager
12.2023 - 11.2024
- Oversaw daily operations, including scheduling, inventory management, vendor relations, and staff training.
- Collaborated with GM to analyze financial performance and implement corrective actions for achieving sales targets.
- Coached and evaluated team members to cultivate a cohesive, high-performing work environment.
- Enhanced guest satisfaction through proactive problem-solving and delivery of consistent service excellence.
Black Sheep Cocktail Bar, Brazen Head Irish Pub
Front of House Manager
01.2023 - 12.2023
- Managed daily front-of-house operations, ensuring high hospitality and operational standards.
- Mentored staff to enhance customer experiences and promote accountability.
- Implemented operational protocols that improved efficiency, guest satisfaction, and revenue performance.
- Served as primary liaison between management and staff, resolving conflicts and enhancing communication.
Education
Bachelor of Computer Applications - Computer Applications Development
Kristu Jayanti College | 2020
Bangalore, IndiaPost Graduate Diploma - Computer Applications And Database Development
Lambton College | 2022
Toronto, ONSkills
- Multi-Unit Operations Management
- P&L Ownership (3 Concepts)
- GM & Leadership Development
- Revenue Growth Strategy
- Labor & Cost Optimization
- Operational Standardization
- Performance Analytics & KPIs
- Strategic Planning & Execution
Achievements Highlights
- Increased restaurant profitability and guest satisfaction through operational restructuring and team development.
- Implemented cost-control strategies optimizing labor and inventory management across multiple departments.
- Built cohesive, high-performing teams consistently exceeding performance targets.
- Spearheaded process improvements enhancing service efficiency, workflow, and overall operational excellence.
Certification
- CPR Certification
- Food Handler Certification
- Smart Serve Certification
Timeline
FAB Restaurant Concepts
Multi-Unit Leader
10.2025 - Current
Black Sheep Cocktail Bar, Brazen Head Irish Pub
General Manager
11.2024 - 10.2025
Black Sheep Cocktail Bar, Brazen Head Irish Pub
Assistant General Manager
12.2023 - 11.2024
Black Sheep Cocktail Bar, Brazen Head Irish Pub
Front of House Manager
01.2023 - 12.2023
Bachelor of Computer Applications - Computer Applications Development
Kristu Jayanti College | 2020
Post Graduate Diploma - Computer Applications And Database Development
Lambton College | 2022