Alfred Mbuna
Moncton,Canada
Summary
Bilingual Senior QA professional with over 6 years of experience leading in-house and remote teams through fast-paced release cycles and multiple concurrent projects. Expertise includes full ownership of the testing process, from requirements gathering to final release, with close collaboration with Developers and Business Analysts to clarify user stories, define comprehensive test coverage, and proactively prevent defects. Proficient in manual, automated, and API testing using tools such as Postman and Swagger, along with SQL for backend data validation and edge-case scenarios. Familiarity with industry-standard tools including JIRA, TestRail, Cypress, Selenium, Notion, and Datadog enhances capabilities in analysis, test execution, management, automation, tracking, and release monitoring. Open to relocation opportunities.
Overview
11
11
years of professional experience
Work History
Senior QA Engineer
AugmentedEra-Dubai
11.2018 - Current
- Led a team of 6 QAs (in-house and remote) across multiple projects and high-frequency releases using Agile/Scrum.
- Reduced production defects by up to 85% through risk-based testing, improved test coverage, and early defect detection.
- Planned and executed functional, regression, and API testing (Postman, Swagger), validating business logic and system integrations.
- Partnered with Developers, BAs, and Project Managers to refine user stories, acceptance criteria, and reduce rework.
- Built SOPs and UAT documentation (Notion, JIRA), improving sign-off cycles and standardizing QA processes across projects.
- Used SQL for data validation and supported access control/whitelisting during testing and releases.
- Introduced AI-assisted test case generation and bug reporting workflows, reducing QA effort and costs by about 8%.
- Took part in the migration process of more than 6 platforms, coordinating with our BA, and third-party integrations while also monitoring performance via Datadog/PostHog.
Junior Network Administrator
Avenir Technologie Sarl-Douala
10.2017 - 08.2018
- Used Packet tracer to simulate and networked 64 nodes, implementing dated technologies.
- Maintained 2 switches (SPDT), DNS, routers, active directory and emails within the company.
- Oversaw and coached L2 and L3 support teams of 7 members to proactively neutralize threats.
- Procured and designed a recovery plan from scratch to completion in 43 days with the SNA.
- Active member of a team of 8 implementing compute virtualization.
- Document and update technical procedures, administrative processes, configuration management.
IT Support Specialist
TIME, MAXIS, UNiFi, TM-Kuala Lumpur
02.2015 - 07.2016
- Obtained a 15% increase in clients’ fidelity by breaking cultural barriers during approach.
- Providing remote assistance which led to an increase in client’s fidelity by 23%.
- Analyzing clients’ status using CRM tools (Dynamics) and reporting to senior sales agent.
- Developed a web-based user-friendly UI to obtain feedback post-sales using tech skills.
- With no quota defined, I averaged 18+ prospects on monthly basis using social media.
- Pioneered a range of web-based widgets in 3 weeks, leading to 14% increase in sales.
- Improved coverage database in coordination with development team in 6 weeks.
- Created, updated, and handling customers’ accounts and generating 80+ invoices monthly.
- Using SEO to accentuate social media links, improving customers' awareness by 12%.
- Using TeamViewer to remotely assist averagely 8 customers’ daily with connectivity issues.
- Developed web-based UI, prompting 84% of customers’ to happily leave feedback.
- Obtained a 15% increase in clients’ fidelity by breaking cultural barriers during approach.
- Providing remote assistance which led to an increase in client’s fidelity by 23%.
- Managed 120+ calls (incoming and outgoing) proactively on a weekly basis.
- Designed a web-based user-friendly UI to obtain feedback post-sales using tech skills.
- Managed 28+ customers using various platforms on daily basis, exceeding the required quota of 15 customers.
Education
Associate's degree - Computer Networking
Asia Pacific University
Bukit Jalil09-2014
Skills
- Test automation
- GitLab CI/CD
- SQL
- Cost control
- Scripting
- APIs
- Leadership
- Regression analysis
- Data migration
- Business requirements
- SDLC
- Agile
- Performance management
- Analysis skills
- Time management
- Jira
- Scrum
- Microservices
- Requirements analysis
Accomplishments
- Supervised team of 6 QAs.
- Resolved product issue through consumer testing.
- Achieved Analysis by using AI and Datadog's session replay feature.
- Documented and resolved Repetitive issues which led to more stable releases
- Collaborated with team of 15 in the custom development of e-commerce.
Languages
French - Fluent
English - Fluent
Software
API & Backend Testing
AI/ML
Technical Strategic Skills
Automation
Strategy
Timeline
Senior QA Engineer
AugmentedEra-Dubai
11.2018 - Current
Junior Network Administrator
Avenir Technologie Sarl-Douala
10.2017 - 08.2018
IT Support Specialist
TIME, MAXIS, UNiFi, TM-Kuala Lumpur
02.2015 - 07.2016
Associate's degree - Computer Networking
Asia Pacific University
Personal Details
- Highest Level of Education: DCS / DEC
- Total years of experience: 10