Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alfred Chiu

Winnipeg,MB

Summary

Dynamic leader with a proven track record at Home Depot, adept in inventory management and team supervision. Excelled in enhancing customer satisfaction and reducing employee turnover through effective problem-solving and leadership. Achieved significant project completion rates by mentoring staff and optimizing operational efficiency. Skilled in customer service and workplace safety, consistently meeting and exceeding employer expectations. Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment. Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.

Overview

12
12
years of professional experience

Work History

Department Supervisor

Home Deopt
Winnipeg, MB
04.2012 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Handled cash register, returns, and refunds.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Education

Associate of Science - Mechanical Engineering Technology

Hong Kong Institute of Vocation Education
Hong Kong

Associate of Science - Mechanical Engineering

University of Manitoba
06.2013

Skills

  • Customer Service
  • Problem Resolution
  • Workplace Safety
  • Problem-Solving
  • Leadership skills
  • Inventory Management
  • Sales Strategies
  • Stock management
  • Team Supervision

Languages

Chinese (Cantonese)
Full Professional

Timeline

Department Supervisor

Home Deopt
04.2012 - Current

Associate of Science - Mechanical Engineering Technology

Hong Kong Institute of Vocation Education

Associate of Science - Mechanical Engineering

University of Manitoba
Alfred Chiu