Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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ALFONSO PALMA

San Jose

Summary

Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Destination Sales Executive

Marriott International, Inc.
04.2023 - Current
  • Enhanced revenue by developing strategic sales plans and fostering strong client relationships.
  • Built rapport with key clients to drive repeat business and ensure customer satisfaction.
  • Developed comprehensive sales strategies for expanding market reach and increasing brand awareness.
  • Exceeded sales targets with effective negotiation skills and collaborative team efforts.
  • Boosted customer retention by providing exceptional service and addressing client concerns promptly.
  • Achieved high sales growth with data-driven decision-making and in-depth market analysis.
  • Cultivated relationships with industry leaders to gain insights and enhance competitive positioning.

Real Estate Agent

Kasa Moreno Realty
01.2017 - Current
  • Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing
  • Coordinate title/escrow, mortgage loan, and appraisal processes
  • Coordinate inspections, assist in negotiations regarding repairs and coordinate completion of repairs
  • Provided support to Loan Officer by reviewing and verifying borrowers' income, credit reports, employment history, and property appraisals to prepare loan applications for underwriting submittal

Director of Banquets

Sheraton/Westin Palo Alto Hotels
02.2008 - 12.2016
  • Responsible for directing Assistant Banquet Managers, Captains, Servers, and a set-up department in the day to day operations
  • Implementing and monitoring the department's budget and managing expenses within budget constraints
  • Hire, train, and develop employees; conduct performance and salary reviews; resolve problems; provide open communication vehicles; and recommend discipline and termination as appropriate
  • Completion of forecast and actual budget function sheets, function summary sheets and weekly payroll input

Education

Real Estate License - Real Estate

Real Estate Trainers
San Jose, CA
06.1996

Some College - General Studies

Evergreen Valley College
San Jose, CA
06.1996

Skills

  • Effective Team Contributor
  • Self-Motivated Worker
  • Attention To Detail
  • Service-Oriented Approach
  • Strong Task Prioritization
  • Adaptable Mindset
  • Client Relationship Management
  • Proficient Conflict Resolution Skills
  • Client Engagement
  • Collaborative Teamwork
  • Account management
  • Customer Insights
  • Understanding Customer Needs
  • Strategic Networking Skills
  • Customer satisfaction
  • Time management
  • Effective Troubleshooting Skills
  • Customer service
  • Decision-making

Certification

Real Estate Agent License, 06/01/96, 06/30/25

Personal Information

Authorized To Work: US

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Destination Sales Executive

Marriott International, Inc.
04.2023 - Current

Real Estate Agent

Kasa Moreno Realty
01.2017 - Current

Director of Banquets

Sheraton/Westin Palo Alto Hotels
02.2008 - 12.2016

Some College - General Studies

Evergreen Valley College

Real Estate License - Real Estate

Real Estate Trainers

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ALFONSO PALMA