Alfonso Lopez
Antigonish,NS
Summary
Dynamic restaurant manager with a proven track record at McDonald's Kuwait, excelling in team training and operational efficiency. Skilled in food safety regulations and workforce scheduling, I enhanced guest satisfaction through effective conflict resolution and strategic sales initiatives, driving significant improvements in service quality and employee performance.
Overview
27
27
years of professional experience
Work History
Assistant Restaurant Manager
Justin Restaurant INC
08.2023 - Current
- Assisted in managing daily restaurant operations, ensuring efficient service delivery and guest satisfaction.
- Trained and mentored new staff on company policies and customer service protocols.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Restaurant Manager
Mcdonalds Kuwait
12.2001 - 04.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Sales Utility Clerk
SM Appliance Center
03.1999 - 09.1999
- Managed inventory levels to ensure efficient stock replenishment and minimize shortages.
- Implemented process improvements that enhanced workflow efficiency within the sales department.
- Assisted customers with product selection and provided detailed information on utilities and services.
Education
Computer Programming - Computer Information Systems
System Technology Institute
Dagupan City Pangasinan PhilippinesHigh School Diploma -
Dagupan City National High School
Dagupan City Pangasinan Philippines03-1996
Skills
- Team shift coordination
- Food safety regulations adherence
- Workforce scheduling
- Employee training
- Operational opening and closing procedures
- Staffing coordination
- Sales strategy development
- Food sales expertise
Languages
English
Full Professional
Timeline
Assistant Restaurant Manager
Justin Restaurant INC
08.2023 - Current
Restaurant Manager
Mcdonalds Kuwait
12.2001 - 04.2023
Sales Utility Clerk
SM Appliance Center
03.1999 - 09.1999
Computer Programming - Computer Information Systems
System Technology Institute
High School Diploma -
Dagupan City National High School
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