Alfonso Indacochea
Summary
Dynamic professional with extensive experience at McDonald's Canada, excelling in customer relations and team leadership. Proven ability in equipment installation and preventive maintenance, ensuring high-quality results, abilities that have and are currently being perfected and expanded at the Vocational Centre Construc Plus of St. Eustache. Recognized for attention to detail and a positive attitude, consistently enhancing customer satisfaction and operational efficiency. Fluent in English, Spanish, and Portuguese and command of French language fostering diverse communication.
Overview
28
28
years of professional experience
Work History
Installer
Belmont Irrigation
04.2023 - 10.2023
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
General Manager
McDonald's Canada - Beatty Foods
03.2005 - 05.2019
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Staff Member / Swing Manager
McDonald's Canada - Beatty Foods
09.1995 - 03.2005
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
Maintenance Factory Shop Apprentice
Georgia-Pacific
07.1996 - 02.1998
- Assisted in the assembly, installation, and testing of mechanical components for project completion.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Supported senior technicians in completing complex repairs, gaining valuable hands-on experience and technical skills.
- Assisted with inventory management for smooth shop operations and reduced downtime.
- Conducted routine maintenance tasks on shop equipment, minimizing downtime caused by malfunctions or breakdowns.
- Maintained accurate records of work completed, materials used, and hours worked for proper job costing analysis.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prepared worksite by setting up required tools and supplies.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Education
Graduate - Plumbing And Heating
Construc Plus - Vocational Centre
St. Eustache, QC Graduate -
San Jose High-school
Arequipa - Peru12.1991
Skills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Following safety practice
- Equipment installation
- Equipment operation
- Troubleshooting and testing
- Worksite safety and maintenance
- Quality checks
- Professional appearance
- Inventory accountability
- Safety procedures
- Preventive Maintenance
- Inventory overnight
- Drywalling
- Welding skills
- Blueprint interpretation
- Regulatory compliance
Languages
English
Native or Bilingual
French
Professional Working
Portuguese
Full Professional
Spanish
Native or Bilingual
Timeline
Installer
Belmont Irrigation
04.2023 - 10.2023
General Manager
McDonald's Canada - Beatty Foods
03.2005 - 05.2019
Maintenance Factory Shop Apprentice
Georgia-Pacific
07.1996 - 02.1998
Staff Member / Swing Manager
McDonald's Canada - Beatty Foods
09.1995 - 03.2005
Graduate - Plumbing And Heating
Construc Plus - Vocational Centre
Graduate -
San Jose High-school
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