Alfonso Hampton
San Diego,California
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Detail-oriented Outreach Worker with extensive knowledge of connecting with unhoused community members.
Overview
6
6
years of professional experience
Work History
Sales Development Representative
MP5 Security
09.2022 - 10.2023
- Managed a portfolio of over 30 client accounts, exceeding monthly sales quotas by an average of 22%.
- Conducted market research and developed target account lists resulting in a25% increase in new business leads
- Prospected potential clients through various avenues (ex. Linkedin), cold called 50 clients a day with a 88% close rate.
- Collaborated with the marketing team to develop social media/ email marketing campaigns and increase engagement rates by 25%.
- Maintained accurate and up-to-date customer data in Salesforce CRM.
- Provided exceptional customer service and built long-term client relationships resulting in a 100% client retention rate.
Case Manager/Outreach Worker
Father Joe's Village
04.2020 - 08.2022
- Provided ongoing intensive support to clients which can include assessing, evaluating, and coordinating services, crisis intervention and applications for benefits & referrals to community resources
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources on and offsite.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, other outreach workers and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Communicates and advocates to landlords to support clients obtaining, and maintaining housing placement.
- Assesses clients for employment, social security and disability insurance eligibility, gathers records and schedules treatment
Residential Specialist
Father Joe's Village
03.2018 - 03.2019
- Maintain Case Notes up to date
- Utilize CSTAR database to keep record of client's services and case notes
- Use Motivational Interviewing to resolve client crisis
- Provide information or refer individuals to public or private agencies or community services
- Maintain records that clients have attended parenting classes and Therapeutic Childcare
- Intake Procedure of new clients entering the shelter.
Education
Bachelor of Arts: Behavioral Sciences -
University of North Alabama
Florence, AL06.2017
Skills
- Providing Service for Hardest to Reach Individuals
- Crisis Intervention
- Risk Assessment
- Motivational Interviewing
- Trauma Informed Care
- Client Advocacy
- Relationship Building
- Conflict Resolution
- Excellent Communication
- Analytical and Critical Thinking
- Attention to Detail
- Team building
Timeline
Sales Development Representative
MP5 Security
09.2022 - 10.2023
Case Manager/Outreach Worker
Father Joe's Village
04.2020 - 08.2022
Residential Specialist
Father Joe's Village
03.2018 - 03.2019
Bachelor of Arts: Behavioral Sciences -
University of North Alabama
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