Alfonso Gallardo Gomez
Tofino,BC
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 25 years of hospitality experience.
Overview
31
31
years of professional experience
Work History
Assistant Housekeeping Manager
Long Beach Lodge Resort
08.2019 - 11.2023
- Coordinated special projects such as deep cleans or major event preparations.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Report and follow up any maintenance in all areas.
- Delegated work staff,setting priorities and goals.
Acat - Housekeping Supervisor
Princess Cruises
01.1994 - 04.2019
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitor teammate performance.
- Regularly taking inventory of cleaning and linen stock and ordering as needed.
- Always ensures the safety of the guest and teammates.
Waiter
Restaurant Bar El Nono
02.1993 - 01.1994
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
No Degree - CERTIFIED IN ALTERNATIVE TOURISM
Cetis 41
Acapulco, Mexico07.1993
Skills
- Team leadership
- Process optimization
- Energy conservation
- Lead a team that delights and serves our guest through delivery of exceptional housekeeping service
- Great team work attitude
- Ability to work with minimum supervision and maintain a high level of performance
- Working quickly without compromising quality
- Excellent communication skill
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Housekeeping Manager
Long Beach Lodge Resort
08.2019 - 11.2023
Acat - Housekeping Supervisor
Princess Cruises
01.1994 - 04.2019
Waiter
Restaurant Bar El Nono
02.1993 - 01.1994
No Degree - CERTIFIED IN ALTERNATIVE TOURISM
Cetis 41
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