Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfonso Flores

Calgary,AB

Summary

Dynamic Customer Service Representative with a proven track record at IBEX Global, adept at resolving conflicts and enhancing customer loyalty through active listening and empathy. Lover of social work, I thrive in high-pressure environments, consistently delivering satisfactory outcomes while collaborating with teams to elevate service standards and offer the best performance possible with a great attitude.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

IBEX Global
02.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Colegio San José Jinotepe
Nicaragua-Carazo

No Degree - Psychology (1 Year)

UAM (Universidad Americana)
Nicaragua-Managua

Intensive Course - English Language

Keiser University San Marcos
Nicaragua - San Marcos
10-2022

Skills

  • Widely patient
  • Active listening
  • Critical thinking
  • Data entry
  • Team worker
  • Constant learner
  • Enthusiast for new experiences
  • Complaint handling
  • Payment processing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

IBEX Global
02.2023 - 12.2023

High School Diploma -

Colegio San José Jinotepe

No Degree - Psychology (1 Year)

UAM (Universidad Americana)

Intensive Course - English Language

Keiser University San Marcos
Alfonso Flores