Alfonso Equihua
Wilmington
Summary
Dynamic Dispatch Manager with proven expertise at Pacific Gateway Transportation Inc., excelling in workflow planning and customer service. Enhanced dispatch efficiency through innovative route planning, significantly reducing customer complaints. Adept at DOT compliance and fostering team collaboration, driving operational success while mentoring new hires in complex dispatch systems.
Overview
24
24
years of professional experience
Work History
Dispatch Manager
Pacific Gateway Transportation Inc.
06.2006 - Current
- Assisted in coordinating daily dispatch operations to ensure timely deliveries.
- Learned and applied safety protocols to maintain compliance during dispatch processes.
- Supported tracking shipments and monitoring delivery schedules for accuracy.
- Communicated with drivers to relay instructions and resolve issues efficiently.
- Contributed to maintaining organized records of dispatched shipments and routes.
- Adapted quickly to software tools for managing logistics and scheduling tasks.
- Collaborated with team members to streamline communication and enhance workflow efficiency.
- Engaged in training sessions to develop knowledge of dispatch systems and procedures.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Dispatcher
PCH- Enterprise Inc.
05.2001 - 06.2006
- Coordinated logistics and transportation schedules to ensure timely delivery of services.
- Monitored communication systems for real-time updates and incident management.
- Collaborated with drivers to optimize routes and improve fuel efficiency.
- Provided training and support to new dispatch team members on operational procedures.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
Education
Graduate Certificate - Residential Electrician
Harbor Occupational Center
Wilmington, CA02-2019
Graduate Certificate - HVAC
Harbor Occupational Center
06-2017
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Daily reports
- Manpower planning
- Customer service
- Critical thinking
- Paperwork processing
- Route planning and adjustment
- Data entry
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dispatch Manager
Pacific Gateway Transportation Inc.
06.2006 - Current
Dispatcher
PCH- Enterprise Inc.
05.2001 - 06.2006
Graduate Certificate - Residential Electrician
Harbor Occupational Center
Graduate Certificate - HVAC
Harbor Occupational Center
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