Alfin Abdul Maknojia
Regina,Canada
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Bus Operator
City Of Regina
03.2024 - Current
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Customer Service Representative/Vehicle Service Agent
Avis/Budget Car Rental
11.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced team productivity by streamlining work processes for vehicle inspections and maintenance tasks.
- Supported cross-functional teams within the organization to ensure seamless communication regarding vehicle statuses.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Shift Manager/ AGM
KFC
07.2021 - 03.2024
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and mentored new employees to maximize team performance.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Diploma - Business Administration
University of Regina
Regina, SK06.2022
Skills
- Web technologies and services
- Time Management
- Proficient in Excel and Word
- Verbal and written communication
- Accounts Payable and Receivable
- Document Preparation
- Multitasking Abilities
- Professionalism
- Goal Setting and Achievement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional
Timeline
Bus Operator
City Of Regina
03.2024 - Current
Customer Service Representative/Vehicle Service Agent
Avis/Budget Car Rental
11.2022 - 03.2024
Shift Manager/ AGM
KFC
07.2021 - 03.2024
Diploma - Business Administration
University of Regina
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