Alfiben Patel
Barrie,ON
Summary
A dedicated customer service professional with four years of experience, I am skilled in handling customers' inquiries, resolving issues promptly, and providing exceptional support across related services. I consistently exceed customer satisfaction expectations through active listening, empathy, and a problem-solving approach.
Overview
8
8
years of professional experience
Work History
Manufacturing Production Associate
Southmedic Inc
Barrie, Ontario
02.2025 - Current
- Monitored production line performance and reported discrepancies to supervisors.
- Performed routine quality checks on products to ensure adherence to specifications.
- Participated in team meetings to discuss production goals and strategies.
- Documented production data and maintained accurate records for reporting purposes.
- Communicated with team members to coordinate workflow and meet production targets.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Customer Service & Sales Associate
Marks
Barrie, Ontario
08.2022 - 10.2024
- Processed sales transactions accurately and efficiently to improve customer experience.
- Maintained clean and organized sales displays to attract customer attention.
- Educated customers about product features and benefits to enhance satisfaction.
- Trained new staff on customer service protocols and sales techniques.
- Participated in team meetings to discuss sales strategies and performance goals.
- Gathered customer feedback to contribute to product and service improvements.
- Engaged with customers to foster loyalty and repeat business.
Accounting Assistant
Sun Agri Export Co.
Ahmedabad , Gujrat
06.2018 - 04.2021
- Processed invoices, payments, and statements in a timely manner.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Performed daily general ledger entries to record financial transactions accurately.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Tracked accounting information accurately, resulting in significant reduction in financial discrepancies.
Education
Global Business Management
Georgian College
Barrie09-2023
B.Com - Accounting And Finance
Hemchandracharya North Gujarat University
Gujrat05-2018
Skills
- Accounts payable and receivable
- Bank reconciliation
- Financial statements
- Financialreporting
- Management accounting
- Customerrelations
- Cash flow management
- Time management
- Budget forecasting
Timeline
Manufacturing Production Associate
Southmedic Inc
02.2025 - Current
Customer Service & Sales Associate
Marks
08.2022 - 10.2024
Accounting Assistant
Sun Agri Export Co.
06.2018 - 04.2021
Global Business Management
Georgian College
B.Com - Accounting And Finance
Hemchandracharya North Gujarat University