Aleya Porter
Oakland
Summary
Energetic & positive customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Production Worker
Tesla
Fremont
08.2020 - Current
- Classified defects from finished orders for record tracking and statistics.
- Communicated with team members regarding tasks assigned during shift.
- Kept operations area neat and orderly to minimize obstacles.
- Adhered strictly to established guidelines and procedures while performing duties.
- Utilized computer software programs to record details related to production process.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Food Service Worker
SUBWAY®Restaurants
Las Vegas
09.2017 - 11.2018
- Assisted in the preparation of food items according to recipes and instructions.
- Maintained accurate records of sales transactions for end-of-day reports.
- Performed variety of duties related to food service.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Retail Sales Associate
Zumiez
Las Vegas
11.2017 - 04.2018
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Initiated friendly conversation with customers to determine level of assistance required.
- Offered suggestions for additional items that may be of interest to customers.
Skills
- Inventory management
- Production tracking
- Quality control
- Team collaboration
- Customer service
- Problem solving
- Time management
- Communication skills
Affiliations
- Creative
- Artistic
- Aspiring tattoo artist
Timeline
Production Worker
Tesla
08.2020 - Current
Retail Sales Associate
Zumiez
11.2017 - 04.2018
Food Service Worker
SUBWAY®Restaurants
09.2017 - 11.2018