Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aleya Falb

Petaluma

Summary

Dynamic Barista Shift Manager and Sales Associate with a proven track record at Pink Owl Coffee and Old Navy. Excelled in fostering team collaboration, enhancing customer satisfaction, and driving sales through effective communication and problem-solving. Skilled in cleanliness maintenance and multitasking, significantly improving workplace productivity and customer service excellence.

Developed leadership and customer service skills in a high-paced coffee shop environment. Demonstrates ability to manage teams, optimize operations, and enhance customer experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista Shift Manager

Pink Owl Coffee
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Fostered a positive work environment through team building exercises and clear communication.

Sales Associate

Old Navy
05.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Petaluma Highschool
Petaluma, CA
05-2024

Skills

  • Reliability and punctuality
  • Cleanliness maintenance
  • Sales promotion
  • Supply ordering
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking

Certification

  • Food Handler's Permit/License- County or city public health departments.

Timeline

Barista Shift Manager

Pink Owl Coffee
07.2024 - Current

Sales Associate

Old Navy
05.2023 - 07.2024

High School Diploma -

Petaluma Highschool

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Aleya Falb