Alexys Perales
Thunder Bay,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective organization skills.
Overview
6
6
years of professional experience
Work History
Sales Professional
Michael Hill Fine Jewellers
07.2023 - Current
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Beauty Specialist
Shoppers Drug Mart Beauty Boutique
06.2021 - 08.2023
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Conducted beauty demonstrations for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
Part-time Receptionist
Half-Way Motors Nissan Limited
10.2018 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
No Degree - Pre-Health Sciences
Confederation College
Thunder Bay, ONNo Degree - Kinesiology
Lakehead University
Thunder Bay, ONHigh School Diploma -
Westgate Collegiate And Vocational Institute
Thunder Bay, ON06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Administrative Support
- Professional Demeanor
- Tech-Savvy
- Critical Thinking
- Problem Resolution
- Attention to Detail
- Exceptional Customer Service
Accomplishments
- Nidan (2nd degree black belt) in Shotokan Karate.
- Assists teaching at The Shotokan Karate Club Thunder Bay
- Competed in the Ontario 2016 Summer and 2020 Winter Games: placed third in the under-18 female Kata event in 2020
- Three-time N.W.O Provincial Karate Champion
- 2019 Grand Champion Northern Ontario Karate Championship
Languages
English
Native or Bilingual
Timeline
Sales Professional
Michael Hill Fine Jewellers
07.2023 - Current
Beauty Specialist
Shoppers Drug Mart Beauty Boutique
06.2021 - 08.2023
Part-time Receptionist
Half-Way Motors Nissan Limited
10.2018 - 03.2021
No Degree - Pre-Health Sciences
Confederation College
No Degree - Kinesiology
Lakehead University
High School Diploma -
Westgate Collegiate And Vocational Institute
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