Alexys Bocanegra
Modesto,CA
Summary
Dynamic and dependable Front Receptionist with extensive experience at Almaden Eyes Optometry. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and maintaining data confidentiality, ensuring a seamless patient experience. Recognized for adaptability and commitment to high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Receptionist/ Optician
Almaden Eyes Optometry
09.2024 - 06.2025
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Confirmed quality control standards were met for all eye wear and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Completed all tasks in compliance with company policies and procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
Front Receptionist /Back Office Lead Assistant
One Dental
09.2018 - 08.2024
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Ordered office supplies and maintained supplier contacts in database.
- Supervised processing of orders, order tracking and delivery of goods
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Received purchase orders and processed invoices for payment.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Conduct regular HIPAA training and classes to employees to stay updated with changes and implement necessary updated to policies.
- Implement and maintain HIPAA policies and procedures.
- Assist in managing all office inventory of dental supplies and materials.
- Document patient records accurately in software system following HIPAA regulations.
- Educate patients on care and hygiene.
Receptionist / Back Office Assistant
Center for Dental Excellence
06.2017 - 04.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Responded to inquiries from callers seeking information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Develop, implement, and maintain HIPAA compliance policies and procedures
- Maintain proper infection control protocols and OSHA compliance
- Assist in managing inventory of all office supplies and materials
Front Desk Receptionist
Dr. John Tanaka DDS
02.2015 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Develop, implement, and maintain HIPAA compliance policies and procedures
Education
High School Diploma -
Boynton High Schol
San Jose, CA05.2012
Skills
- Confidentiality
- Accountability
- Dependability
- Adaptability
- Work prioritization
- Basic accounting
- Appointment scheduling
- Client communication
- Telephone etiquette
- Multitasking and organization
- Customer service
- Administrative support
- Decision-making
- Office supplies ordering
- Call forwarding
- Record keeping
- Oral and writing communication
- Fluent in Spanish
- Multi-line telephone systems
- Time management
- Data confidentiality
- Office organization
- Task delegation
Timeline
Front Receptionist/ Optician
Almaden Eyes Optometry
09.2024 - 06.2025
Front Receptionist /Back Office Lead Assistant
One Dental
09.2018 - 08.2024
Receptionist / Back Office Assistant
Center for Dental Excellence
06.2017 - 04.2018
Front Desk Receptionist
Dr. John Tanaka DDS
02.2015 - 05.2017
High School Diploma -
Boynton High Schol
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