Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexys Bocanegra

Modesto,CA

Summary

Dynamic and dependable Front Receptionist with extensive experience at Almaden Eyes Optometry. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and maintaining data confidentiality, ensuring a seamless patient experience. Recognized for adaptability and commitment to high-quality service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Front Receptionist/ Optician

Almaden Eyes Optometry
09.2024 - 06.2025
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Confirmed quality control standards were met for all eye wear and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Completed all tasks in compliance with company policies and procedures.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Receptionist /Back Office Lead Assistant

One Dental
09.2018 - 08.2024
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Ordered office supplies and maintained supplier contacts in database.
  • Supervised processing of orders, order tracking and delivery of goods
  • Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
  • Received purchase orders and processed invoices for payment.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Conduct regular HIPAA training and classes to employees to stay updated with changes and implement necessary updated to policies.
  • Implement and maintain HIPAA policies and procedures.
  • Assist in managing all office inventory of dental supplies and materials.
  • Document patient records accurately in software system following HIPAA regulations.
  • Educate patients on care and hygiene.


Receptionist / Back Office Assistant

Center for Dental Excellence
06.2017 - 04.2018
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Responded to inquiries from callers seeking information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Develop, implement, and maintain HIPAA compliance policies and procedures
  • Maintain proper infection control protocols and OSHA compliance
  • Assist in managing inventory of all office supplies and materials

Front Desk Receptionist

Dr. John Tanaka DDS
02.2015 - 05.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Develop, implement, and maintain HIPAA compliance policies and procedures

Education

High School Diploma -

Boynton High Schol
San Jose, CA
05.2012

Skills

  • Confidentiality
  • Accountability
  • Dependability
  • Adaptability
  • Work prioritization
  • Basic accounting
  • Appointment scheduling
  • Client communication
  • Telephone etiquette
  • Multitasking and organization
  • Customer service
  • Administrative support
  • Decision-making
  • Office supplies ordering
  • Call forwarding
  • Record keeping
  • Oral and writing communication
  • Fluent in Spanish
  • Multi-line telephone systems
  • Time management
  • Data confidentiality
  • Office organization
  • Task delegation

Timeline

Front Receptionist/ Optician

Almaden Eyes Optometry
09.2024 - 06.2025

Front Receptionist /Back Office Lead Assistant

One Dental
09.2018 - 08.2024

Receptionist / Back Office Assistant

Center for Dental Excellence
06.2017 - 04.2018

Front Desk Receptionist

Dr. John Tanaka DDS
02.2015 - 05.2017

High School Diploma -

Boynton High Schol

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Alexys Bocanegra