Summary
Overview
Work History
Education
Skills
Timeline
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Alexys Bocanegra

San Jose

Summary

I'm self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization, critical thinking and fast learning skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Front Back Office

One Dental
10.2018 - Current
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
  • Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
  • Composed and processed routine e-mail correspondence.
  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
  • Received, sorted, and distributed incoming mail in assigned mail boxes.

Front Back Office

Center For Dental Excellence
06.2017 - 04.2018
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Cross-trained in front-office procedures to back up reception staff.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Front Desk

Dr. Tanaka DDS
02.2015 - 05.2017
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Handled emergency situations calmly and professionally while following proper protocols.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

Education

High School Diploma -

Boynton High School
San Jose

Skills

  • HIPAA Regulations
  • Scheduling appointments
  • Document Management
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • File Organization
  • Schedule Management
  • File Management
  • Conflict Management
  • Attention to Detail
  • Multitasking

Timeline

Front Back Office

One Dental
10.2018 - Current

Front Back Office

Center For Dental Excellence
06.2017 - 04.2018

Front Desk

Dr. Tanaka DDS
02.2015 - 05.2017

High School Diploma -

Boynton High School

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Alexys Bocanegra