Alexx Trahan
Oxnard
Overview
9
9
years of professional experience
Work History
Front Desk Agent/ Sales Team
Hilton Hotel & Resorts
07.2025 - Current
- Provided exceptional customer service to ensure positive guest experiences.
- Managed check-in and check-out procedures efficiently and accurately.
- Resolved guest inquiries and complaints promptly, enhancing satisfaction levels.
- Coordinated with housekeeping and maintenance teams for seamless operations.
- Assisted in managing front desk inventory and supplies efficiently.
- Maintained a clean and organized front desk environment for guests' comfort.
- Collaborated with team members to improve operational workflows and guest interactions.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Front Desk Agent/ Sales Team
Hilton Hotel & Resorts
06.2024 - 06.2025
- Processed reservations using property management systems effectively.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Streamlined check-in and check-out processes for increased efficiency.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Streamlined communication with events team on guest logistics for large groups.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Facilitated welcoming environment, greeting guests upon arrival.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Cross trained for F&B captain
Manager
Brickhill Management Inc.
06.2022 - 06.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented process improvements to enhance workflow efficiency and reduce operational bottlenecks.
- Developed training programs for team members, fostering skill advancement and knowledge retention.
- Analyzed performance metrics to identify areas for improvement and optimize team productivity.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Consumer Specialist
Nike Retail
04.2022 - 06.2022
- Greeted customers walking into store
- Implemented effective sales techniques to increase revenue and meet sales targets consistently.
- Enhanced customer engagement by providing tailored product recommendations based on individual needs.
- Assisted in inventory management tasks as needed to maintain optimal stock levels catering to dynamic consumer demand patterns effectively.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Educated customers about product features and benefits, leading to informed purchasing decisions.
- Conducted market research to better understand consumer needs, preferences, and trends.
Retail Sales Representative
Verizon
07.2019 - 04.2020
- Delivered exceptional customer service, enhancing overall store experience and satisfaction levels.
- Assisted customers in selecting products, tailoring solutions to their individual needs and preferences.
- Managed inventory levels through accurate tracking and replenishment of stock to meet demand.
- Executed promotional events, driving sales through effective product displays and customer engagement.
- Welcomed customers and provided assistance in locating and purchasing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Mobile Sales Associate
T-Mobile
08.2018 - 07.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
- Increased store revenue by consistently meeting and exceeding sales targets through upselling and cross-selling techniques.
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Account Director
Limitless Marketing, Inc.
06.2017 - 07.2018
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Developed strategic marketing plans to enhance client engagement and brand visibility.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Conducted market research to identify trends and opportunities, informing data-driven decision-making for clients.
- Maintained up-to-date knowledge of industry trends and best practices, offering valuable insights to clients seeking competitive advantages.
- Collaborated with internal departments to develop integrated marketing communications plans that drove desired outcomes.
- Oversaw/directed 1-5 teams of professionals handling multiple accounts.
- Enhanced team productivity by implementing innovative sales strategies and fostering collaborative work environment.
Education
High School Diploma -
Youth Challenge Academy
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Time management
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Microsoft office
- Sales expertise
- Training and mentoring
- Inventory oversight
- Marketing
- Team oversight
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Phone and email etiquette
- Detail-oriented
- Customer service management
- Staff supervision
Timeline
Front Desk Agent/ Sales Team
Hilton Hotel & Resorts
07.2025 - Current
Front Desk Agent/ Sales Team
Hilton Hotel & Resorts
06.2024 - 06.2025
Manager
Brickhill Management Inc.
06.2022 - 06.2024
Consumer Specialist
Nike Retail
04.2022 - 06.2022
Retail Sales Representative
Verizon
07.2019 - 04.2020
Mobile Sales Associate
T-Mobile
08.2018 - 07.2019
Account Director
Limitless Marketing, Inc.
06.2017 - 07.2018
High School Diploma -
Youth Challenge Academy