Alexus Guerra
Fontana
Summary
Dedicated professional with a solid foundation in customer service and support. Skilled in conflict resolution and technical troubleshooting, aiming to enhance customer satisfaction and engagement.
Overview
10
10
years of professional experience
Work History
Aide/ Sub Teacher
VOASW
San Bernardino, CA
07.2025 - Current
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented classroom management strategies to foster a positive learning environment.
- Utilized educational software to track student attendance and performance metrics effectively.
Paraeducator, Special Education
SBCSS
Helendale, CA
04.2023 - 05.2025
- Assisted students with daily living skills and academic tasks to promote independence.
- Collaborated with teachers to develop and implement individualized education plans (IEPs).
- Monitored student progress and adapted instructional strategies for diverse learning needs.
- Provided behavioral support, utilizing positive reinforcement techniques to enhance classroom engagement.
Customer Service Representative
Merecdes Benz
Fontana, CA
01.2020 - 04.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls while maintaining service quality standards.
- Trained new team members on CRM software and customer service protocols.
- Collaborated with cross-functional teams to address customer feedback and improve service delivery.
Courtesy Clerk
Stater Brothers Supermarkets
Hesperia, CA
01.2016 - 01.2019
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure a safe environment.
- Processed customer transactions efficiently to minimize wait times at checkout.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ01.2026
High School Diploma -
Summit Leadership Academy
Hesperia, CA05.2013
Skills
- Customer Service & Support
- Effective Verbal & Written Communication
- Call De-escalation & Conflict Resolution
- Technical Troubleshooting & Digital Literacy
- Multitasking & Time Management
- Problem Solving in Fast-Paced Environments
Timeline
Aide/ Sub Teacher
VOASW
07.2025 - Current
Paraeducator, Special Education
SBCSS
04.2023 - 05.2025
Customer Service Representative
Merecdes Benz
01.2020 - 04.2023
Courtesy Clerk
Stater Brothers Supermarkets
01.2016 - 01.2019
Bachelor of Science - Applied Management
Grand Canyon University
High School Diploma -
Summit Leadership Academy