Alexus Gatson
San Marcos
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
6
6
years of professional experience
Work History
Project Manager
Restoration Connection
05.2022 - Current
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- scheduling and managing Meetings
- Recruiting accounts that can bring profit to our company
- Organize and manage accounts
- Create reports to keep to keep track of sales .
Sales Representative
American Income Life Insurance Company
02.2020 - 05.2022
- Provide advice to clients and recommend insurance products
- Union benefits representative
- Guide clients in selecting coverage that meets their financial needs
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Customer Service Specialist
Ashley Home Furniture
05.2019 - 06.2020
- Scheduling deliveries and pick up for the customers
- Assisting the customers with any issues with delivery or there order
- Communicating through email for faster solutions
- Assisted the sales representatives with cash payments from the customers and handled the cash drawer
- Conducted returns and informed customers of return policy
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
- Answer and direct calls daily with the goal to confirm delivery dates, sales, and customer satisfaction
Receptionist
Bone Breaker Gym
11.2017 - 02.2018
- Assisted with Appointment scheduling for customers to work with the coaches
- Demonstrated proficiency in telephone and front desk receptionist
- Assisting the customers with signing up for our gym
- Control of taking payments from the customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier
Phil's BBQ
02.2017 - 12.2017
- Handling inventory
- Assistance with customers
- Maintain and cleaning the restaurant
- Restocking plates, utensils, napkins
- Team Lead with the responsibility to Train new employees and schedule them
- Up-selling the product with the goal to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Certified Nursing Assistant -
Brightwood College
High School Diploma -
Mission Hills High School
San Marcos, CASkills
- Customer service
- Problem solving
- Team work
- Time management
- Conflict resolution
- Telephone and front desk reception
- Computer skills
- Proficient in Google drive, excel, word, Microsoft outlook
- Data entry
Timeline
Project Manager
Restoration Connection
05.2022 - Current
Sales Representative
American Income Life Insurance Company
02.2020 - 05.2022
Customer Service Specialist
Ashley Home Furniture
05.2019 - 06.2020
Receptionist
Bone Breaker Gym
11.2017 - 02.2018
Cashier
Phil's BBQ
02.2017 - 12.2017
Certified Nursing Assistant -
Brightwood College
High School Diploma -
Mission Hills High School
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