Alexus Downie
Brampton,Canada
Summary
Experienced healthcare professional skilled in care coordination, adept at managing team schedules and fostering interdisciplinary collaboration. Demonstrated commitment to team success and adaptability to changing care needs. Efficient in communication and problem-solving, ensuring seamless operations and high levels of patient satisfaction.
Overview
4
4
years of professional experience
Work History
Care Team Coordinator
VHA Home HealthCare
01.2023 - Current
- Streamlined care processes for improved efficiency and patient satisfaction.
- Promoted continuity of care by maintaining strong relationships with primary care physicians and other specialists involved in patients'' treatment teams.
- Managed comprehensive documentation of all care coordination activities, maintaining accurate records for future reference.
- Developed customized care plans to address individual patient needs and preferences.
- Ensured compliance with federal, state, and local regulations governing patient privacy, confidentiality, and data security measures related to the handling of sensitive health information.
Manager of Informatics, Quality Improvement & Education
The Rekai Centres
06.2022 - 01.2023
- Prepared reports and technical documentation of day-to-day production processes
- Monitored employee actions for adherence to safety procedures
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures
- Examined incoming materials and compared to documentation for accuracy and quality.
Medical Receptionist
MCI The Doctor's Office
11.2020 - 12.2021
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Completed clerical duties and tasks for clinic administration
- Checked patient insurance, demographic, and health history to keep information current
- Managed multi-line phone system and pleasantly greeted patients
- Completed and filed financial documentation for accounting purposes.
Education
Advanced Diploma - Denturism
Georgian College of Applied Arts and Technology
Barrie, ONBachelor of Commerce - Healthcare Management
Humber College
Toronto, ON12.2022
Certificate - Medical Terminology
St. John Ambulance Training
Toronto, ON04.2017
Skills
- Established experience in Customer Service, Retail, Finance, and Healthcare
- Knack for working in team-based environment with strong interpersonal analytical skills to solve problems
- Motivated to deliver exceptional results to meet immediate and future needs and attain successful business outcomes
- Organization and Time Management
- Critical Thinking
- Customer Service
- Patient Billing
- Policy understanding
- Microsoft 365 Expertise
- Data integrity
- Medical terminology knowledge
- Healthcare Regulations Understanding
Timeline
Care Team Coordinator
VHA Home HealthCare
01.2023 - Current
Manager of Informatics, Quality Improvement & Education
The Rekai Centres
06.2022 - 01.2023
Medical Receptionist
MCI The Doctor's Office
11.2020 - 12.2021
Bachelor of Commerce - Healthcare Management
Humber College
Certificate - Medical Terminology
St. John Ambulance Training
Advanced Diploma - Denturism
Georgian College of Applied Arts and Technology
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